Manager, Ai Engineering

at  Dialpad

SKILLS YOU’LL BRING

• 2+ years experience leading a high-performing team of engineers, including managing and shipping cross-functional or multi-team projects
• 5+ years of technical engineering experience building distributed systems, or related field
• Experience in Python, GitHub/VCS, CI/CD, Kubernetes, Docker, DevOps, GCP/Cloud
• Experience partnering closely with Data Science teams

DIVERSITY, EQUITY, AND INCLUSION (DEI) AT DIALPAD

At Dialpad, we are passionate about Doing the Right Thing. This means we are committed to building a values-driven culture that celebrates identity, inclusion and belonging. As a global company, it’s our responsibility to come together to create a culture where all Dialers can Work Beautifully, Delight Our Users, and Innovate Continuously to bring our world-class product to life.
Every Voice Matters at Dialpad. We build community through our Employee Resource Groups, company-wide celebrations, service days, and a robust internal learning & development program focused on the success of our Dialers.
Don’t meet every single requirement? Studies have shown that women and marginalized groups are less likely to apply to jobs unless they meet every single qualification. At Dialpad we are dedicated to building an inclusive and authentic workplace, so if you’re excited about this role but your past experience doesn’t align perfectly with every qualification in the job description, we encourage you to apply anyways. You may be just the right candidate for this or other roles.

You’ll have direct reports ranging from junior-level to highly experienced engineers, and will support their performance and career growth through regular one-on-ones, performance reviews, coaching, and mentoring.

• Consistently work with your direct reports to support their career growth
• Participate in evaluating architecture choices on an ongoing basis, in anticipation of increased scale and ever-evolving technology to meet the demands of a rapidly growing business needs
• Work with geographically distributed peer engineering managers, as well as technical leads, to align engineering-wide priorities
• Own large projects end-to-end including requirements gathering, planning, resource allocation, and sometimes execution
• Define, prioritize, and facilitate technical design execute infrastructure development discussions and map functional requirements, roadmaps to technical designs and project schedules and team roadmaps
• Build new tools and services to help make feature development at Dialpad as easy as possible.
• Drive effective engineering processes and policies
• Scale the team by recruiting candidates from diverse background

YOUR ROLE

In this high impact role as an Engineering Manager, you will lead, grow, and nurture the software engineering team that owns real-time transcription inference, ML inference, and LLM scalability by collaborating with other leaders at Dialpad. You will help to direct the teams’ efforts including career coaching, resource allocation, planning, and technical contributions. Our teams are growing fast and are globally distributed, so we are looking for leaders who are awesome human beings, great communicators, excellent strategists, strong technologists, and dreamers!
This position reports to our Chief Ai Officer adjacent to peer Engineering Managers on the Ai Engineering team. This position has the opportunity to be based in the Buenos Aires, Argentina Office with the ability to work remotely in the local area.

WHAT YOU’LL DO

You’ll have direct reports ranging from junior-level to highly experienced engineers, and will support their performance and career growth through regular one-on-ones, performance reviews, coaching, and mentoring.

• Consistently work with your direct reports to support their career growth
• Participate in evaluating architecture choices on an ongoing basis, in anticipation of increased scale and ever-evolving technology to meet the demands of a rapidly growing business needs
• Work with geographically distributed peer engineering managers, as well as technical leads, to align engineering-wide priorities
• Own large projects end-to-end including requirements gathering, planning, resource allocation, and sometimes execution
• Define, prioritize, and facilitate technical design execute infrastructure development discussions and map functional requirements, roadmaps to technical designs and project schedules and team roadmaps
• Build new tools and services to help make feature development at Dialpad as easy as possible.
• Drive effective engineering processes and policies
• Scale the team by recruiting candidates from diverse backgrounds