Manager, Catering Product

at  Air Canada

RETAIL BUY ON BOARD PROGRAM

• Program Development:
• Identify, analyze and evaluate software and hardware that optimize the purchase experience for crew and passengers.
• Collaborate with cross-functional teams to design and implement retail programs that align with the airline’s brand and customer experience objectives.
• Benchmark industry trends, pricing fluctuations and competitor offerings to ensure a differentiated and financially sustainable program.
• Implement initiatives to enhance customer satisfaction and loyalty through retail offerings.
• Sales Strategy & Vendor Management:
• In conjunction with In-Flight service team & retail partners, develop and sales strategies to optimize revenue from onboard retail services.
• Work closely with airline partners and vendors to negotiate favorable terms, pricing, and contracts.
• Build and maintain strong relationships with retail vendors and partners.
• Monitor vendor performance, resolve issues, and explore opportunities for collaboration.
• Budget Oversight:
• Develop and manage budgets for retail program, ensuring cost-effectiveness and a positive return on investment.
• Data Analysis and Reporting:
• Utilize data analytics to track and analyze retail performance metrics.
• Generate regular reports for stakeholders, providing insights into sales trends, customer preferences, and the overall success of retail program.

Qualifications

• Bachelor’s or master’s degree in business administration, airline Strategic Sourcing and/or Economics is an asset.
• Minimum 5 years’ experience in management consulting, product management, food/culinary field or in-flight service catering & logistics, or the equivalent
• Proven experience in retail management, preferably within the airline industry is an asset.
• Experience managing complex projects with multiple stakeholders and be able to develop and execute project plans within scope, timeline, and budget.
• Excellent communication and interpersonal skills.
• Analytical mindset with a focus on data-driven decision-making.
• Continuous improvement mindset, seeking out opportunities to enhance the catering product offerings, processes, and customer experience.
• Proven ability to work well under pressure and with minimal supervision.
• High degree of adaptability and flexibility.
• Must be proficient in Microsoft Office applications.
• Ability to work flexible hours, as required.
• Ability to travel to domestic and international locations.
• Bilingual preferred - English and French.

CONDITIONS OF EMPLOYMENT:

• Candidates must be eligible to work in the country of interest, at the time any offer of employment is made and seeking any required work permits/visas or other authorizations which may be required is the sole responsibility of the candidates applying for this position.

LINGUISTIC REQUIREMENTS

Based on equal qualifications, preference will be given to bilingual candidates.

Please refer the Job description for details