Manager - Client coordinator

at  Express Global Logistics

PROCESS LEAD EXPORTS

Responsibilities

• Ensure the efficient and effective operations of Exports services to the Business Units
• Responsible for the full compliance with company’s Global Best Practices, team management, ensuring high level of Customer Satisfaction and meeting Service Level Agreements
• Ensure all the up-to-date operational procedures are maintained, documented , executed and adhere to the standardized process landscape.
• Handle customer queries and escalations, ensure feedback to customer queries within agreed turnaround time.
• Contribute to and/ or lead implementation of quality / continuous improvement projects.
• Plan team capacity, backup planning, assign team work accordingly and address proactively potential bottlenecks / backlogs.
• Manage and rate on employee performance, motivate, develop team members, arrange orientation programs and work out development planning.
• Active use of training platforms and available tools for identifying training needs of team members and support for Senior Process Manager.
• Respond to critical customer and internal customer inquires (first level escalation cases).

Must have’s

• Should have worked in handling cargo for Multinationals or MNC exporters.
• Proficient in Microsoft Excel
• Good written communication skills AND Marathi, Hindi, English speaking skills
• Minimum 10 years of experience as an individual handling specific customers.

Requirements

• Post graduate Degree
• Preferred if done a course in international shipping, forwarding or trade or customs clearance.
• Possess at least 10 years solid experience in the Logistics and relevant experience.

EXG is a focused and innovative company specialising in customs clearance, freight forwarding and project cargo handling with over 280 employees, 18 branches and 9600 export transactions per year. EXG’s portfolio is optimized for future growth, with a focus in End to end logistics services encompassing customs clearance, freight forwarding, ODC transportation, project cargo and warehousing.
We believe that our growth is all about our customers and their success. Investment in innovation, capabilities and developing inspiring environments for courageous and determined minds are therefore key to reaching our goal.
Join us and help create sustainable value through chemistry for customers all over the globe.
Candidates may apply from Customs clearance OR freight forwarding Industry Onl

• Ensure the efficient and effective operations of Exports services to the Business Units
• Responsible for the full compliance with company’s Global Best Practices, team management, ensuring high level of Customer Satisfaction and meeting Service Level Agreements
• Ensure all the up-to-date operational procedures are maintained, documented , executed and adhere to the standardized process landscape.
• Handle customer queries and escalations, ensure feedback to customer queries within agreed turnaround time.
• Contribute to and/ or lead implementation of quality / continuous improvement projects.
• Plan team capacity, backup planning, assign team work accordingly and address proactively potential bottlenecks / backlogs.
• Manage and rate on employee performance, motivate, develop team members, arrange orientation programs and work out development planning.
• Active use of training platforms and available tools for identifying training needs of team members and support for Senior Process Manager.
• Respond to critical customer and internal customer inquires (first level escalation cases)