Manager, Client Services & Experience

at  Sephora

Job ID: 241040
Store Name/Number: SK-SmartCentres Regina E (1594)
Address: 2046 Prince of Wales Drive, Regina, SK S4V 3A6, Canada (CA)
Full Time/Part Time: Full Time
Position Type: Regular

• Training & Development. Execute cast training for all new hires as well as for existing cast. Facilitate Welcome to Sephora and Sephora 101 training sessions whenever possible.
• Passionate about Clients. Ensure the timely response to all client feedback for the store. Action all client- related issues/feedback from Sephora’s client feedback tool (Medallia), the client service hotline or through direct feedback from clients. Regularly act as the Director in Charge (DIC) within the store. Engage with cast and clients on-stage whenever possible.
• Talent Champion. Communicate team hiring needs to the Talent & Business Operations leaders and participate in the hiring process for all roles on their teams. Manage the interviewing/hiring process for all direct reports. Support the store’s hiring needs as needed. Utilize the My Sephora Career (MSC) system as needed to source, select and hire candidates.
• Entrepreneurial Spirit. Understand store goals, opportunities and trends and ensure the store cast is aligned with each.
• Employee Engagement. Demonstrate our Sephora values of Passion for Client Service, Innovation, Expertise, Work-Life Balance, Respect for All, Teamwork, & Initiative