Manager, Commercial Analytics - Restaurants and Bars

at  Four Seasons

ABOUT FOUR SEASONS:

Four Seasons is powered by our people. We are a collective of individuals who crave to become better, to push ourselves to new heights and to treat each other as we wish to be treated in return. Our team members around the world create amazing experiences for our guests, residents, and partners through a commitment to luxury with genuine heart. We know that the best way to enable our people to deliver these exceptional guest experiences is through a world-class employee experience and company culture.
At Four Seasons, we believe in recognizing a familiar face, welcoming a new one and treating everyone we meet the way we would want to be treated ourselves. Whether you work with us, stay with us, live with us or discover with us, we believe our purpose is to create impressions that will stay with you for a lifetime. It comes from our belief that life is richer when we truly connect to the people and the world around us.

• Understand the internal Restaurant and Bar strategy within the Commercial organization, as a key driver of Ancillary revenue.
• Develop and execute a comprehensive data and analytics strategy for R&B in collaboration with IT and the Insights team. Serve as the principal architect of the R&B analytics roadmap, aligning initiatives with the broader commercial strategy to drive coherent data-driven actions.
• Develop, implement, and track key performance indicators (KPIs) to measure the effectiveness of Commercial initiatives within R&B ensuring alignment across business partners on KPIs & definitions.
• Application of principles learned from R&B across other Ancillary products as relevant/applicable.
• Facilitate the successful rollout of the Seamless Reservation Program across all R&B outlets in partnership with Commercial R&B, Digital and IT ensuring accurate and timely reporting on program KPIs
• Lead the end-to-end development and implementation of Data & Analytics roadmap for dining experiences as it relates to the Global Ancillary Program working closely with the Digital Product team & business leads. Establish short-term and long-term objectives to integrate multiple data assets/systems, enable unified reporting via Power BI.
• In partnership with Data Governance, enhance analytics capabilities by standardizing taxonomy across platforms, setting a strong foundation for scalable analytics initiatives.
• Lead the design, implementation, and maintenance of analytics solutions/products in partnership with Data Engineering, BI Developers, and IT Delivery partners. Ensure analytics solutions continue to provide stakeholders with timely, accurate, and actionable data.
• Maintain and enforce data governance policies and procedures across the lines of business.
• Collaborate with stakeholders to ensure the integration of analytics into broader business processes across Commercial R&B and Ancillary Products.
• Mentor and influence cross-functional teams towards a data-centric approach in decision-making. Foster a culture of data-driven excellence across the organization.
• Collaborate closely with the Data Science team to define and develop AI/ML models that support the R&B line of business, including outlet segmentation, forecasting, and other predictive analytics to enhance decision-making and operational efficienc