Manager, Compliance

at  BCLC

JOB SUMMARY:

The Manager, Gaming Compliance, in consultation with senior leadership, leads the development, implementation, and management of a gaming compliance program, which supports assessing Service Provider’s compliance to risks, laws, regulations, standards, policies, procedures, and processes, while ensuring that BCLC meets its mandate under the Criminal Code and Gaming Control Act (BC).
The Manager, Gaming Compliance works collaboratively with internal and external stakeholders to establish a strategy and commitment to compliance and improvements to areas of non-compliance.

KEY ACCOUNTABILITIES:

• Oversees and leads Gaming Compliance for all British Columbia Casino, Community Gaming Centers, and Bingo Halls by developing compliance plans that align with corporate strategic direction and key strategic initiatives for the division.
• Develops, coordinates, and monitors the key elements of the Gaming Compliance program and annual compliance plan in conjunction with other Compliance functions within BCLC, including but not limited to Asset Protection and Internal Audit and makes periodical revisions considering changes in the organization’s needs, changes to applicable laws and regulations, and changes in the external environment.
• Works collaboratively with internal and external stakeholders to establish a strategy and commitment to compliance and improvements to areas of non-compliance.
• Monitors, consults, and advises on emerging trends, risks and opportunities, and best practices to inform divisional plans and organizational decisions that impact compliance.
• Develops, maintains, and presents informational and educational materials to senior leadership and external stakeholders that improve greater understanding of prevention, detection, and correction of non-compliance, including but not limited to compliance program effectiveness, regulatory reviews, root cause analysis, and corrective action plans.
• Responsible for developing and managing compliance assessment frameworks, approving departmental practices and procedures, and preparing reports and submissions on complex compliance risks and trends for senior management and the Board of Directors.
• Represents the Gaming Compliance Department in cross-divisional and external meetings and collaborates with stakeholders to identify potential areas of non-compliance. Oversees the resolution of escalated and/or contentious findings and resolves critical, sensitive, and confidential issues that have moderate/high visibility, and the potential for reputational, financial, or operational risk.
• Embraces a growth mindset, a commitment to upskilling, and improving skills through functional leadership and direction while promoting a team approach to achieving the best possible level of performance, development, and monitoring of reporting procedures to ensure the escalation and resolution of all compliance and integrity concerns.
• Directs all aspects of running a successful team, including hiring, on-boarding, supervising, coaching, training, goal setting, performance management, and motivating direct reports.
• Manages a budget, consisting of salaries, contracts, and development resources.
• Acts as delegate for their leader as required.

EDUCATION AND EXPERIENCE

• Bachelor’s degree in a related discipline;
• 5-7 years’ relevant compliance related experience, including at least 5 years’ experience in a leadership role, which may include people leadership or coaching/mentoring experience;
• An equivalent combination of education and experience may be considered.

TECHNICAL REQUIREMENTS

• Working knowledge of all BCLC standards, documents and directives and pertinent regulatory legislation as they pertain to operations in British Columbia;
• Knowledge of new and emerging areas of compliance, risks, and trends to ensure implementation of best practices;
• Experience in key performance indicator (KPI) and Objective Key Results (OKR) development, benchmarking, monitoring and reporting;
• Ability to investigate and recognize compliance and control issues, and conduct compliance assessments;
• Demonstrated ability to act professionally and effectively deal with sensitive matters to present or escalate findings to various levels of management, across the organization, while maintaining confidentiality and diplomacy;
• Strong influencing, capacity building and change management experience; knowledge of how to affect large scale change in organizations;
• Demonstrated ability to build trusting relationships leading and coordinating multi-party, stakeholder and industry collaborations;
• Ability to work in a fast-paced multi-level project-based environment with emphasis on timelines and delivery;
• Excellent written and verbal communication and presentation skills
• Strong business acumen with a results-oriented focus;
• Excellent interpersonal skills and ability to handle situations with tact and diplomacy;
• Understanding of B.C. gaming industry is an asset;
• Ability to travel throughout British Columbia (BC).

HOWEVER YOU IDENTIFY, OR WHATEVER YOUR PATH IN LIFE, IF YOU SEE SOMETHING HERE THAT MAKES YOU EXCITED TO GET TO WORK EVERY DAY, PLEASE APPLY. WE HIRE PEOPLE FOR SKILLS, CAPABILITIES AND POTENTIAL, NOT JUST EDUCATION AND EXPERIENCE.

We value Respect, Integrity and Community, and we provide an inclusive environment where everyone can feel like they belong.
Our social purpose is much more than returning 100% of net income to the province in the form of healthcare & education programs, and community gaming grants. Check it out!
Did you know BCLC is an industry leader in player health and safe & responsible gambling? Find out more!
If you require accommodation so you can be at your best in the interview, please let us know: recruitment@bclc.com.

Please refer the Job description for details