Manager, Compliance & Customer Service Analytics

at  BetMGM LLC

Reporting to the Senior Director of BI/Analytics, the Manager of Compliance / Customer Service Analytics is a leadership position within the BI and Analytics team. This role is responsible for managing relationships with key stakeholders in compliance and customer service leadership and influencing C-Suite executives. The Manager will shape and advise on the most appropriate internal analytics to support customer service initiatives.
The role oversees a small team, with the ability to advocate for additional resources when necessary. The Manager will also build strong working relationships with other departments within the BI and Analytics team to support customer service solutions.

As part of the BI and Analytics team, you will adhere to the following philosophy:

• We are catalysts for change within BetMGM.
• We are consistently curious in exploring new technology, ideas, and frameworks.
• We change minds (at BetMGM) with data, analytics, and insight, including our own; we are humble when we’re wrong.
• We challenge others to support their assertions with data.
• Collectively, we endeavor to become experts in all domains across BetMGM.
• We strive to be seen as a trustworthy and credible source of insight.
• We approach our daily work with fun and passion.

EDUCATION

• You will expect to be BSc or MSc Degree educated in a Statistics, Maths or Science based subject

QUALIFICATIONS

• SQL trained.
• Python or R Trained.
• Bachelor’s degree in Computer Science, Statistics, Mathematics, Economics, or related field. Master’s degree preferred.
• 5 years of experience in analytics, with 2 years in a management or leadership role.
• Experience leading and developing a team of analysts, with a track record of driving performance and fostering a culture of collaboration and innovation.
• Proficiency in SQL for data extraction and analysis.
• Strong analytical and problem-solving skills with the ability to translate data into actionable insights.
• Experience working in a regulatory environment with strict deadlines is a plus.
• Excellent communication and presentation skills with the ability to convey complex ideas to non-technical stakeholders.
• Knowledge of programming languages such as Python or R is a plus

ADDITIONAL REQUIREMENTS (IF APPLICABLE)

• Some knowledge of reporting tools, Tableau / MicroStrategy / Power BI or similar
• Advanced use of Microsoft Office especially Excel and Powerpoint
• Curious in nature
• Good verbal reasoning skills
• Articulate and confident when presenting the output of your work
• Highly data and statistical driven

WHAT WE OFFER

As a valued employee, we’re committed to giving you the resources and support you need. We offer Medical, Dental, Vision, Life Insurance, Commuter Benefits, Paid Time Off, Holidays, Employee Resource Groups and more!
Gaming Compliance
Candidate must comply with and support the company’s responsible gambling policies, procedures and initiatives.
This job description is not an exclusive or exhaustive list of duties a person in this position may be asked to perform from time to time.
BetMGM LLC is an Equal Opportunity/ Affirmative Action employer. We provide equal employment opportunities to all qualified employees and applicants for employment without regard to race, religion, sex, age, marital status, national origin, sexual orientation, citizenship status, veteran status, disability, or any other legally protected status. We prohibit discrimination in decisions concerning recruitment, hiring, compensation, benefits, training, termination, promotions, or any other condition of employment or career development. If your experience looks a little different from what we’ve identified and you think you’ve got what it takes, we’d love to learn more about you.
If you need assistance or accommodation with your application due to a disability, you may contact us at recruitment@betmgm.com.