Manager, Consulting Services (Implementations)

at  Omnicell

JOB TITLE

The Manager Consulting Services is responsible for leading, managing and directing implementation support activities for Omnicell.

REQUIRED KNOWLEDGE AND SKILLS

• Background managing clinical systems/software projects in the acute care market.
• Financial understanding of budgets, P&L and revenue goals.
• Strong communicator, articulate and persuasive to key people both within and outside of the organization.
• Depth of knowledge and experience in a wide range of functional departments; using this knowledge in order to bring their resources to bear in the resolution of account issues.
• Demonstrated ability to apply tact and diplomacy when addressing all levels of staff. Must possess a high degree of business acumen when dealing with highly sensitive and confidential information.

EDUCATION AND EXPERIENCE

• Minimum 3 years’ experience with previous people management experience in healthcare setting w/ Associates Degree or Professional Healthcare Certification
  OR
  BA/BS in Healthcare, Project management, Business Admin, Finance, or MIS

• Provide leadership and work direction for a remote team Helps to manage and balance the workload of the team and facilitates problem solving as needed.
• Managing alignment of the company to customers.
• Quarterly revenue responsibilities and revenue risk mitigation.
• Assist in setting and execution of the strategic direction for Omnicell Professional Services team within your product segment
• Supports hiring and onboarding of new staff and provides opportunities for career development and training.
• Provides front line leadership and support to team by demonstrating Omnicell’s Core Values Instills a positive attitude and motivates team members by maximizing team and individual performance.
• Creates metrics and dashboards as a means of presenting critical data and delivery dates to key business stakeholders.
• Analyze actual performance against the project plan and make necessary adjustments consistent with plan objectives.
• Management and oversight of the following areas: revenue process, implementation best practices, process/workflow consulting and education.
• Develops, maintains and rebuilds partnerships with internal and external stakeholders
• Continually seeks better ways of doing business.
• Assist in developing and executing effective practices, tools, and standards for implementations.
• Demonstrated ability and executing effective practices, tools, and standards for implementations.
• Builds commitment to common goals; creates an environment of collaboration.
• Embraces change.
• Manage time and resources effectively to meet company objectives.
• Participate in strategic initiatives.
• Focus on customer experience during the implementation process.
• Drive change.
• Recruits, hires and develops a high performing team.Maintain strong industry and product knowledge.