Manager, Consumer Digital Retailing Business Operations

at  Hyundai Motor America

Hyundai Motor America focuses on ‘Progress for Humanity’ and smart mobility solutions. Hyundai offers U.S. consumers a technology-rich lineup of cars, SUVs and electrified vehicles.

EDUCATION

~ Bachelor’s degree required.~ Must be a high school graduate~ Master’s degree a plus

RELATED EXPERIENCE

• Six or more years in the automotive industry.
• Experience in OEM consumer-facing website operations management role.
• Experience in consumer digital marketing and digital retailing/e-commerce.
• Amazon Seller Central experience is a bonus, but not required.

SKILLS/KNOWLEDGE

• Ability to manage high-paced environments with multiple projects.
• Effective project, personnel, and budget management skills.
• Proficient with Microsoft Word, PowerPoint, and Excel.

PHYSICAL REQUIREMENTS

Normal office dutiesTravel: 0% - 25%

PURPOSE

• This role is to support the consumer-facing digital retailing programs (including Amazon), working in conjunction with Hyundai affiliates, dealers, and technology solution partners.

MAJOR RESPONSIBILITIES

• Support Sr. Manager, Consumer Digital Retailing Business Operations, in managing the day-to-day business and Amazon online workstream operations, enhancements, and general maintenance, in alignment with Consumer Digital Retailing and Amazon strategy.
• Ensure the Amazon website activity is consistent with HMA’s Digital Retailing and Brand strategy.
• Ensure Consumer Digital Retailing and Amazon operational activity is consistent with the direction from the business.
• Use advanced knowledge to manage the day-to-day maintenance and model year changeovers.
• Ensure timelines and deliverables are met with functional enhancements.
• Manage business partners and stakeholders (i.e., HMA Business Units, INNOCEAN USA, Hyundai AutoEver America, Silicon Beach Solutions, other external partners) to ensure successful execution of new initiatives and smooth operations.
• Exercise independent judgement to strategize on new enhancements for the customer experience.
• Lead and coordinate cross-functional meetings and put together meeting notes and meeting recaps.
• Ensure successful project planning/execution, and uninterrupted operations through effective timely troubleshooting.

MAJOR RESPONSIBILITIES (CONTINUED)

• Create, update, and present PowerPoint briefings.
• Conduct routine status updates to Sr. Manager, Consumer Digital Retailing Business Operations.
• Collaborate with other project managers, in managing Consumer Digital Retailing systems/operations and business partners.