Manager Customer Development

at  Southern Glazers Wine and Spirits

WHAT YOU NEED TO KNOW

Open your future to incredible career potential. Work for an industry-leader who invests in their people. Southern Glazer’s Wine & Spirits is North America’s preeminent wine and spirits distributor, as well as a family-owned, privately held company with a 50+ year legacy of success. We were named by Newsweek as a Most Loved Workplace and are included on the Forbes lists for Largest Private Companies and Best Employers for Diversity.
As a full-time employee, you can choose from a full menu of our Top Shelf Benefits, including comprehensive medical and prescription drug coverage, dental and vision plans, tax-saving Flexible Spending Accounts, disability coverage, life insurance plans, and a 401(k) plan. We also offer tuition reimbursement, a wellness program, parental leave, vacation accrual, paid sick leave, and more.
At Southern Glazer’s, you’ll enjoy an environment where continuous learning and growth are supported and experience a culture where you are respected, and your voice is heard. If you’re looking to fill your glass with opportunity, come join our FAMILY.

MINIMUM QUALIFICATIONS

• Bachelor s Degree and three years of experience or equivalent education and related experience
• Experience with category management principles, syndicated data, shopper/consumer insights, and space management principles and software
• Demonstrated experience with analyzing and reporting data to identify issues, trends, or exceptions to drive improvement of results and find solutions
• A demonstrated high-level understanding of Customer Development / Category Management processes and practices along with the ability to collaborate with external retail customers, key suppliers and internal teams to deliver insights and recommendations within six key domains: Macro Level, Retailer & Market, Consumer, Shopper, 4 P s (Product/Assortment, Placement/Merchandising, Promotion, Pricing) and Operational

PRIMARY RESPONSIBILITIES

• Work with teams to ensure superior client satisfaction by providing hands-on deep analytics and contribute to team problem solving through findings
• Stay informed of analytic best practices across the industry and provide effective information for assigned commodities in the pursuit to deliver sales, margin, and market development goals
• Track category performance, including but not limited to: sales, profits, margins, market share
• Develop, communicate, execute, and monitor specific performance metrics and goals relevant to each business as part of regular, scheduled business reviews (including the supplier’s role in continuous improvement tied to product portfolio management, cost reductions, supply chain improvements, etc.)
• Create and deliver effective reports using POS data, Syndicated Data (Nielsen/IRI), and account-specific database information to the key managers in presentation-ready formats
• Gather category, consumer, and shopper data to help identify opportunities at the customer level to improve category sales through optimal assortment and shelving
• Analyze appropriate supply chain to evaluate and make recommendations on supplier performance to enhance the company’s inventory logistics objectives
• Understand and apply customer, consumer and industry insights using market research data to deliver category growth
• Create and deliver analytic excellence by providing advanced analytics using a variety of techniques and available data sources and managing data sources to monitor the field execution of vendor programs
• Operate as the single point of contact for customers, with an understanding of category strategies and overall business objectives, enabling on-going credible customer interaction
• Perform other job-related duties as assigned