Manager, Customer Experience and Insights, marketing

at  Intact

Our employees are at the heart of what we do best: helping people, businesses and society prosper in good times and be resilient in bad times. When you join our team, you’re bringing this purpose to life alongside a passionate community of experts.
Feel empowered to learn and grow while being valued for who you are– here, diversity is a strength. You have our commitment to support you in reaching your goals with tools, opportunities, and flexibility. It’s our employee promise.
Our hybrid work model provides the balance between working from home and enjoying meaningful in-person interactions.
Read on to see how you can shape the future, win as a team, and grow with us.

ABOUT THE ROLE

Are you passionate about the customer experience? A strategic thinker with excellent planning skills? Someone who finds major projects stimulating, enjoys working with multidisciplinary groups and is motivated to excel? We are seeking a Manager, Customer Experience and Data, to play a leading role in marketing strategies and customer experience across the organization.
The Customer Experience and Data team is the hub for all customer experience information flows.
Reporting to the Director, Customer Experience, you will be responsible for supporting growth, promoting brands and products, and improving customer experience for all of Intact Financial Corporation’s brands.
You’ll do this through actionable insights and recommendations based on extensive marketing and customer experience data sources, which the team compiles on a regular basis.

WHAT YOU’LL DO HERE:

• Develop and manage the strategy related to the standardization, collection, analysis and availability of all customer experience data to support the business objectives of the organization.
• Fine-tune the strategy and work management in collaboration with marketing and operations teams and actively participate in the advancement of major corporate projects, such as improvements to customer experience.
• Oversee the marketing research budget. Optimize the budget to maximize team performance. Be responsible for supplier relationships.
• Oversee the rollout of a common marketing data platform.
• Plan the production and distribution of customer experience reports.
• Help analyze outcomes and realign strategies based on findings, changing internal needs and market conditions. Keep up to date with customer experience and marketing data trends and best practices. Propose innovative initiatives and adapt team activities to maximize the impact on organizational objectives.
• Manage a team of professionals and be accountable for their performance, motivation and results. Set priorities and objectives and take steps to continuously improve operational efficiency. Foster a work environment where enjoyment and performance go hand in hand.

Working here means you’ll be empowered to be and do your best every day. Here is some of what you can expect as a permanent member of our team:

• A financial rewards program that recognizes your success
• An industry leading Employee Share Purchase Plan; we match 50% of net shares purchased
• An extensive flex pension and benefits package, with access to virtual healthcare
• Flexible work arrangements
• Possibility to purchase up to 5 extra days off per year
• An annual wellness account that promotes an active and healthy lifestyle
• Access to tools and resources to support physical and mental health, embracing change and connecting with colleagues
• A dynamic workplace learning ecosystem complete with learning journeys, interactive online content, and inspiring programs
• Inclusive employee-led networks to educate, inspire, amplify voices, build relationships and provide development opportunities
• Inspiring leaders and colleagues who will lift you up and help you grow
• A Community Impact program, because what you care about is a part of what makes you different. And how you contribute to your community should be just as unique