Manager, Customer Insights & Intelligence, Research Operations

at  CIBC

We’re building a relationship-oriented bank for the modern world. We need talented, passionate professionals who are dedicated to doing what’s right for our clients.
At CIBC, we embrace your strengths and your ambitions, so you are empowered at work. Our team members have what they need to make a meaningful impact and are truly valued for who they are and what they contribute.
To learn more about CIBC, please visit
CIBC.com
What you’ll be doing
As the Manager, CI&I Operations, you will manage vendor relationships, contract and budget administration, and support efforts to drive data integration across multiple data sources.
You will also be responsible for the development, use, and continuous improvement of proprietary research tools and insights repository (Research Hub). You will budget and contract management, maintain spend to annual budget, and co-ordinate with business stakeholders and vendors on contract set ups and renewals. You will lead the on-going management and maintenance of our internal research and insights repository, including reviewing and sharing content, user management. You will be responsible for general maintenance and communications, ensure research tools meet government and organizational standards for privacy, data protection, and accessibility, and establish governance processes to ensure appropriate interactions and a positive panel and/or portal experience for customers. You will collaborate with vendor partners to optimize operations, and work with cross functional teams to support data integration efforts across tools. You will manage and Support 3rd Party Research Tools, ensure Insights platforms meet government and organizational standards for privacy, data protection, and accessibility, and you will lead sourcing and management of syndicated research resources (ie Mintel). You will manage relationships with multiple vendor partners across various tools, hold vendors to account on deliverables and platform capabilities and work with vendors to align on product roadmap and priorities.
At CIBC we enable the work environment most optimal for you to thrive in your role. You’ll have the flexibility to manage your work activities within a hybrid work arrangement where you’ll spend 1-3 days per week on-site, while other days will be remote.

How you’ll succeed

• Business Acumen – Demonstrate creativity, innovation and lateral thinking in research expertise and business interpretation. Possess depth and breadth of research knowledge specifically as it relates to secondary market research, as well as a good understanding of business dynamics, and preferably knowledge of the financial services industry.
• Project Management – Demonstrate strong project management and analytical skills. Have the ability to develop communication and develop presentations. Possess strong interpersonal, influencing and negotiating skills, as you will be needed to convey complex conceptual information and ideas, establish constructive long term working relationships.
• Relationship Management – Demonstrate strong relationship management skills, including communications, persuading, and influencing skills sufficient to effectively shape the development of business strategy.

Who you are

• You can demonstrate strong experience in Microsoft Office (Word, PowerPoint, Excel).
• You can demonstrate at least two years of experience with project management support and/or process management support.
• You’re passionate about people. You find meaning in relationships, and surround yourself with a diverse network of partners. You build trust through respect and authenticity.
• You understand that success is in the details. You notice things that others don’t. Your critical thinking skills help to inform your decision making.
• Values matter to you. You bring your real self to work and you live our values – trust, teamwork and accountability.

What CIBC Offers

At CIBC, your goals are a priority. We start with your strengths and ambitions as an employee and strive to create opportunities to tap into your potential. We aspire to give you a career, rather than just a paycheck.

• We work to recognize you in meaningful, personalized ways including a competitive salary, incentive pay, banking benefits, a benefits program, defined benefit pension plan, an employee share purchase plan, a vacation offering, wellbeing support, and MomentMakers, our social, points-based recognition program.
• Our spaces and technological toolkit will make it simple to bring together great minds to create innovative solutions that make a difference for our clients.
• We cultivate a culture where you can express your ambition through initiatives like Purpose Day; a paid day off dedicated for you to use to invest in your growth and development.
• Subject to plan and program terms and conditions

What you need to know

• CIBC is committed to creating an inclusive environment where all team members and clients feel like they belong. We seek applicants with a wide range of abilities and we provide an accessible candidate experience. If you need accommodation, please contact

Mailbox.careers-carrieres@cibc.com

• You need to be legally eligible to work at the location(s) specified above and, where applicable, must have a valid work or study permit.
• We may ask you to complete an attribute-based assessment and other skills tests (such as simulation, coding, French proficiency, MS Office). Our goal for the application process is to get to know more about you, all that you have to offer, and give you the opportunity to learn more about us.

Job Location
Toronto-81 Bay, 33rd Floor
Employment Type
Regular
Weekly Hours
37.5
Skills
Analytical Thinking, Communication, Conflict Resolutions, Critical Thinking, Group Problem Solving, Marketing, Market Research, Relationship Management, Research Consulting, Teamwor

Please refer the Job description for details