Manager Customer Service

at  National Bank of Canada

A career in management at National Bank as a Customer Service Manager involves supporting your team in the transaction sector to create a positive impact and promote their professional development. You will act as a leader and collaborate with branch management to ensure the branch runs smoothly, while providing daily coaching.

• Guide and coach the team of advisors to identify clients’ financial needs
• Promote the Bank’s services and products and refer clients to the right people
• Build client loyalty by offering quality service and strong relationships
• Support your team of advisors in achieving goals by providing guidance and advice on best practices
• Explain to the team the rules set out for client segmentation, client referrals, transaction execution, risk management, regulatory compliance, and operating procedures
  Your team
  You will report directly to the branch manager and work alongside other colleagues in both our branches in the financial district (King Street East and King Street Westt).
  With National Bank, you benefit from working with a large established company, covering an extensive territory with great potential, and enjoying flexible working conditions while helping local people build their lives. Our training programs use on-the-job learning to help you master your role. Personalized training content is available to foster ongoing learning. You’ll also have access to colleagues with a wide range of expertise, experience, and backgrounds to enrich all aspects of your development.