Manager, Customer Success and ANZ Regional Lead

at  Trustpilot

WE’RE A LEADING ONLINE REVIEWS PLATFORM, FREE AND OPEN TO ALL. OUR MISSION IS TO BE A UNIVERSAL SYMBOL OF TRUST. WE ARE WELL ON OUR WAY — BUT THERE’S STILL AN EXCITING JOURNEY AHEAD OF US. DO YOU WANT TO JOIN US AT THE HEART OF TRUST?

As Manager, Customer Success and ANZ lead, you will be responsible for successfully guiding a small team of commercial reps across New Business, Customer Success & Integration. You will be responsible for the end-to-end customer journey from retaining & growing the current customer base within all segments (CS) and Core+ (in New Business) while achieving a New Business target by acquiring new Core+ customers. In addition, the job entails facilitating the professional growth of personnel, regularly optimizing workflows, coordinating team activities each day, and working closely with important stakeholders to move the sector forward.

STILL NOT SURE?

We are Open to All, which means we want everyone to feel like they can see themselves at Trustpilot. We’re keen to hear about your experiences as well as how you can help to create a fantastic culture for our amazing Trusties. So, don’t worry if you’re looking at this job description and feel like you don’t meet all the requirements, we’d still really like to hear from you!

• Overseeing a team of commercial reps, responsible for commercial growth for the Core+ segments within the ANZ market for acquisition & retention and the Asia market for retention.
• Actively guide on industry best practices to define and achieve goals in line with the overall regional and company strategy.
• Overall ownership and responsibility for Enterprise & Core customers across the full customer journey within the designated market/region.
• Support developing mid-long term strategy within Enterprise & Core customers that increase retention rates of our Customer Base while increasing productivity in our New Business efforts.
• Identify customer needs, and pain points and develop innovative solutions to enhance the customer journey.
• In addition, this role has people management responsibilities including hiring, interviewing, driving employee growth and development, and overseeing performance.