Manager, Customer Success

at  Rithum

Rithum™ is the world’s most trusted commerce network, accelerating how brands, suppliers, and retailers work together to deliver seamless e-commerce experiences. We provide an unmatched platform for brands and retailers, enabling them to accelerate growth, optimise operations across channels, scale product offerings and enhance margins.
Today, more than 40,000 companies trust Rithum to grow their business across hundreds of channels, representing over $50 billion in annual GMV. Using our commerce, marketing, and delivery solutions, our customers create optimised consumer shopping journeys from beginning to end.

QUALIFICATIONS

Minimum Qualifications

• Minimum of 3 years management experience in a SaaS organization
• Experience of managing a team size of at least 3, based in multiple locations is preferred
• Experience with customer contracts over $500k
• Change management experience
• Ability to manage and drive a forecast
• Passion, drive, and desire to be part of a growing team that makes a difference
• Exceptional communication as well as listening skills
• Focused on self-improvement with resilience and autonomy

• Manage the Strategic CSM team
• Strong leadership skills
• Drive best practices
• Continuously improve deliverables and strive to beat customer expectations while optimizing our cost-to-serve
• Maximise customer retention
• Ensure all customers are achieving a positive ROI
• Understand each customers’ success metrics
• Advocate for customers
• Build relationships with key customers and ensure their voices are heard across the company