Manager, Customer Support – Australia

at  Textron Aviation

MANAGER, CUSTOMER SUPPORT – AUSTRALIA

(Job Number: 322317)
Textron Aviation has been inspiring the journey of flight for nine decades through the iconic and beloved Cessna and Beechcraft brands. We are passionate advocates of aviation, empowering people with the freedom of flight. As you join our legacy as a global leader in private aviation, you’ll have opportunities to try new fields, expand your skills and knowledge, stretch your abilities, and build your career. We provide a competitive and extensive total rewards package that includes pay and innovative benefits to support you and your family members – now and in the future, beginning day one. Your success is our success.

JOB SUMMARY:

The primary responsibility of the Manager of Customer Support is to lead a cross-functional customer support team with core responsibilities including warranty, programs, collections, and sales.

EDUCATION/EXPERIENCE:

• Bachelor’s degree in Management, Aviation Management, or other related field with a minimum of 7 years experience in the aviation industry or sales and/or marketing experience required
• In lieu of bachelor’s degree a minimum of 10 years experience in the aviation industry or sales and/or marketing experience required including a minimum of 5 years supervisory/leadership experience.

QUALIFICATIONS:

• Sound business acumen
• Excellent communication skills (written and oral)
• Able to effectively communicate and comfortably deal with high end clients and Senior Leadership
• Must be able to work in a fast-paced customer-oriented environment with professional demeanor
• Highly effective judgment skills
• Organized and action oriented
• Strong interpersonal and problem-solving skills
• Builds and maintains constructive relationships
• Motivated and self-directed to deliver high quality results
• Multilingual preferred
  Recruiting Company Textron Aviation
  Primary Location Australia-Melbourne
  Job Field Flight Operations
  Schedule Full-time
  Job Level Manager with Direct Reports
  Job Type Experienced
  Shift First Shift
  Job Posting 03/28/2024, 9:51:02 A

• Lead a team responsible for cross functional customer support over a geographical or market based region.
• Meet organizational objectives including sales goals, cost management, and cash collection.
• Identify unique solutions arising from geographical/market based challenges, as well as drive operational consistency on core functions across the TAPD organization.
• Drive process improvements which create efficiencies and enhance customer experience.
• Work with different capabilities across the organization to achieve cost effective solutions for our customers.
• Motivate a team to manage through an ever-evolving change curve.
• Additional duties include standard and ad-hoc reporting and analysis, as well as other activities where appropriate.
• Remains current with aviation industry and financial market news to maintain an awareness of issues likely to impact customers and potential customers