Manager, Digital Channels

at  MLC Life Insurance

Are you committed to bringing your best to life every day?
At MLC Life Insurance, we’re proud of our history of protecting Australians for over 135 years. We provide flexible, affordable, and innovative insurance products to almost 1 million Australians. We’re Australian-led and managed, and part of a global network through our partnership with one of the world’s leading life insurers, Nippon Life Insurance Group.
We’re driven by a powerful purpose, providing our customers and their families with a Promise for Life to be there when they need us most – and that’s a great purpose to bring us together at work every day.
We work hard to deliver a total customer experience that keeps our customers and partners at the forefront of all our decisions. We’re a values-driven business that strives for high performance and growth as we look towards the future.

Reporting into the Head of Digital Channels and Individual Execution, the Manager, Digital Channels role is a 12-month fixed term contract opportunity to replace an internal candidate currently on secondment within the organization.
You will be responsible for driving value through the Digital Life Insurance channels and our digital assets such as our MLC Life Insurance public website.
You will be responsible for shaping and executing our digital strategy and roadmap, ensuring alignment with strategic objectives and enhancing the total customer experience. You will succeed in doing so by leverage industry insights, customer feedback, and technological advancements to optimise the digital platform and achieve exceptional business outcomes by way of driving digital adoption and increasing digital interactions.