Role Overview
In the role, Manager, Digital Policy Solution (DPS)/Rules, the successful incumbent will have responsibility for managing and maintaining the DPS and Rules Engine. This role will work closely with the Data Governance area to ensure all fields identified in Rules are being audited for completion and compliance with field definitions. Additionally this role will work closely with the Implementation team to translate the terms and conditions of new client contracts into the DPS/Rules Engine. This role will also work closely with the PAS team to ensure the DPS/Rules Engine is delivering a superior, high quality customer experience.

What You’ll Be Doing

• Use the Sirva data taxonomy with the business naming standards and the consistent data definitions across the organization. Ensure adherence to the data taxonomy.
• Works closely with internal stakeholders in IT, Client Strategic Partner team, Customer Experience and Operations team, Global Operations and Marketing to understand data consumption needs across the business as they apply to DPS/Rules.
• Provide thought leadership and participate with projects that involve any of the upstream or downstream data flows and processes
• Define and oversee DPS data governance processes for systems deploy to clients and customers.
• Ensure all processes documented in DPS/Rules are in compliance to the process documentation; review regularly and update as needed.
• Be the point of contact for DPS/Rules including escalation point for client concerns.
• Refine the governance processes as needed as platforms evolve.
• Identify areas of required improvement for the team and client relative to data and reporting.
• Manage and monitor the client policies database on client inputs to ensure standard audit rules are met; approve new rules engine requests.
• Monitor and ensure compliance of the standard set of Chart of Accounts and General Ledger codes. Incorporate any changes or updates into the DPS/Rules Engine.
• Ensure client policies are effectively translated into the DPS/Rules Engine
• Work closely with the PAS team to identify trends, opportunities for improvement and implement corrective action
• Work closely with the Post payment audit team to review errors caused by Rules failures and implement corrective action
• People leadership for one direct report initially.

What You Bring to Sirva

• Bachelor’s degree in Computer Science, Business Information Systems, Statistics, Mathematics or related field, or equivalent experience is required
• Minimum 5 years of experience contributing to the development and structure of an enterprise wide data governance organization and business processes
• Experience working in a global company preferred
• Experience working with structured and unstructured data sets. In-depth understanding of database structure principles
• Experience gathering and analyzing system requirements
• Highly attuned to privacy, confidentiality and security policies and procedures related to personal and other sensitive information
• Strong understanding of business applications and process mapping and service level management
• Strong communication ability to interact with both business stakeholders and technical teams, speaking the right language and communicating at the appropriate level of detail
• Excellent oral and written communication skills. Proven ability to write concise communications, technical documentation, and presentations
• Understand the concepts of data governance, being an advocate for the implementation and continuous application of governance principles and processes
• Ability to work through change and work cohesively in a team environment
• Solid problem solving/decision making skills, ability to prioritize.
• Curiosity and forthcoming with new ideas
• Demonstrate exceptional attention to detail
• Related relocation industry knowledge
• Proficient in Microsoft Windows environment. Hands-on experience with at least 1-2 different data tools
• You foster belonging and encourage authenticity. You are inclusive, value diversity, and recognize that these behaviors empower and inspire positive action and promote innovation.

What Sirva Offers

• Competitive salary and incentive plans
• Workplace flexibility for a balanced work/life approach
• Comprehensive benefits packages and wellness program
• Generous company-paid vacation days and holiday time
• Challenging, collaborative, diverse corporate culture
• Ongoing opportunities for learning and career development

LI-Remote

Sirva Worldwide, Inc. provides HR and mobility professionals with the resources, guidance, and support they need to achieve the best possible relocation for talent, and for the companies that move them. As a leading global relocation management and moving services company, we bring together personalized program solutions, expansive global reach, innovative technology, and an unmatched supply chain to transform businesses of any size and empower talent moving to their next opportunity. From corporate relocation and household goods to home sale and commercial moving and storage, our portfolio of brands (including Sirva, Allied, northAmerican, Global Van Lines, Alliance, Sirva Mortgage and SMARTBOX) provide everything needed to move talent and deliver experience.
At Sirva, we’re committed to cultivating a workplace that reflects the diversity of the global organizations that we serve. We recognize that building an inclusive, engaged company culture results in empowered employees that reflect a wide range of approaches and perspectives. Those perspectives lead to new ideas. New ideas lead to innovation and excellence. Our approach to diversity, equality and inclusion is driven by a commitment to these values and a belief that diversity makes our company stronger.
Sirva is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, military status, genetic information or any other consideration made unlawful by applicable federal, state, or local laws. Sirva also prohibits harassment of applicants and employees based on any of these protected categories.
It is also Sirva’s policy to comply with all applicable state and federal laws respecting consideration of unemployment status in making hiring decisions. The Federal EEO Law Poster may be found at http://www.dol.gov/ofccp/regs/compliance/posters/pdf/eeopost.pdf.
If you need a reasonable accommodation because of a disability of any part of the employment process, please send an email to Human Resources at HRSIRVA@SIRVA.com and let us know the nature of your request and your contact information

• Use the Sirva data taxonomy with the business naming standards and the consistent data definitions across the organization. Ensure adherence to the data taxonomy.
• Works closely with internal stakeholders in IT, Client Strategic Partner team, Customer Experience and Operations team, Global Operations and Marketing to understand data consumption needs across the business as they apply to DPS/Rules.
• Provide thought leadership and participate with projects that involve any of the upstream or downstream data flows and processes
• Define and oversee DPS data governance processes for systems deploy to clients and customers.
• Ensure all processes documented in DPS/Rules are in compliance to the process documentation; review regularly and update as needed.
• Be the point of contact for DPS/Rules including escalation point for client concerns.
• Refine the governance processes as needed as platforms evolve.
• Identify areas of required improvement for the team and client relative to data and reporting.
• Manage and monitor the client policies database on client inputs to ensure standard audit rules are met; approve new rules engine requests.
• Monitor and ensure compliance of the standard set of Chart of Accounts and General Ledger codes. Incorporate any changes or updates into the DPS/Rules Engine.
• Ensure client policies are effectively translated into the DPS/Rules Engine
• Work closely with the PAS team to identify trends, opportunities for improvement and implement corrective action
• Work closely with the Post payment audit team to review errors caused by Rules failures and implement corrective action
• People leadership for one direct report initially