Manager (Document Processing & Record Management)

at  IRA Inland Revenue Authority of Singapore

[What the role is]
This role is responsible for the efficient management of the organisation’s documents. He/she will also have to ensure that the organisation complies to the relevant standards as required.
[What you will be working on]
Responsibilities:
The officer would be expected to handle the following areas of work as part of day-to-day responsibilities or as assignments:

Organisational Planning, Budgeting and Forecasting

• Plan, budget and forecast resource needs and make effective decisions on resource allocation so that productivity is maximised

Document Processing

• Ensure documents are managed in accordance to specified requirements;
• Monitor the performance of the outsourced vendor(s) to ensure Service Agreements are met;
• Manage outsource risk adequately through:
• monitoring and maintaining effective control of all risk from outsourcing arrangements
• ensuring that there is independent review and audit for compliance with outsourcing policies and procedures
• ensure that appropriate and timely remedial actions are taken to address audit findings
• ensure contingency plans, based on realistic and probable disruptive scenarios, are in place and tested

Records Management

• Formulate records retention and disposal schedules for all IRAS’ records whether electronic or physical, and liaising with the Director, NAS on the preservation and disposal of public records;
• Support and provide guidance to staff on the use of the records management system and the relevant recordkeeping responsibilities;
• Conducts regular audits of records management compliance and ensure that records are being filed and safeguarded properly, especially vital records.

Contract Management

• Develop and manage vendor contracts to ensure IRAS is maximising its resources

User Experience Continuous Improvements

• Be the voice of the stakeholders and provide regular feedback/ ideas to improve user experience and ensure consistent value propositions across multiple user-groups and contact channels;
• Identify opportunities and apply knowledge of relevant technologies (e.g. RPA, data analytics) or methodologies (e.g. BI Design) in the form of projects/other interventions across branches/divisions to improve user experience or streamline processes;
• Participate and contribute in key activities and milestones in the implementation of digital projects;
• Plan continuous work improvement activities and performance improvement strategies.

[What we are looking for]

Requirements:

• Bachelor’s degree in any discipline

Please refer the Job description for details