Manager, Enterprise Operations Centre

at  Davidson Group Services

ABOUT THE COMPANY

Davidson Technology are currently partnering with Federal Government organisation working on digital health services and systems, with a focus on engagement, innovation, clinical quality, and safety.
We are seeking a EL1 Manager, Enterprise Operations Centre for a for a 12-month contact with the option of a 12-month extension.
This role is based in the Brisbane CBD with hybrid working arrangements.
You must be an Australian Citizen to apply for this position.

In your new role, will play a key role in supporting the implementation of the end-to-end monitoring solution and integrating the solution into the Enterprise Operations Centre.

• Establishment and management of Enterprise Operations Centre practice as per ITIL and SIAM.
• Responsible for Event management practice. Ensure that Alerts and Threshold limits are appropriate and trigger escalation to incidents.
• Manager and report on Service Level Agreements (SLAs) with Service Providers.
• Monitor the performance of the organisations systems.
• Build, create, and automate reports and dashboards that reflect business priorities, metrics, and SLAs.
• Collaborate with internal and external teams to create, deliver, and maintain automated alerting and notification focusing on reducing mean time to restore (MTTR).
• Proactively support Incident and Problem Management.
• Work collaboratively with the external service providers who are responsible for monitoring the systems they are managing.