Manager, Families First

at  Pinecrest Queensway Community Health Centre

Position Title: Manager, Families First
Program: Families First
Reports to: Director, Children and Family Services
Employment Type: Regular Full-time, 35 hrs/wk
Pay Scale: $45.728/hr to $53.798/hr
Who are we?
Pinecrest-Queensway Community Health Centre is an innovative community based, multi-service center. We strive to meet the needs of the diverse communities we serve. We work in partnership with individuals, families, and communities to achieve their full potential, paying particular attention to those who are most vulnerable and at risk. PQCHC is an equal opportunity employer and values diversity in its workforce. If at any stage in the selection process you require an accommodation due to a disability, please let us know the nature of the required accommodation.
Job Summary
Working within an interdisciplinary team environment, the Families First Manager is responsible for smooth functioning of the operations of Families First Program, supporting designated program site(s) and related team administration.
The Families First Manager is responsible for all aspects of managing the Families First Program including team management, financial management, program and proposal development, outreach and issues management. This includes implementing a comprehensive program plan and evaluation strategy, providing leadership, direction and change management to a large, multidisciplinary team, building and maintaining partnerships with local agencies and being the primary liaison with the Program funder. It also includes providing leadership and direction in the development and implementation of collaborative projects aimed at family homelessness and housing gaps across the City. The Families First Manager participates in, and contributes to, PQCHC’s leadership and management teams.
Reporting Relationship
This position reports to the Director of Children and Family Services who reports to the Chief Executive Officer.

Job Specific Responsibilities

• Ensure the smooth functioning of services, providing support to team and systems development, implementation and monitoring.
• Develop and maintain systems and regular reporting for chart audit requirements.
• Provide input and support for quality improvement initiatives.
• Provide input and support to accountability requirements including, for example, accreditation and funder accountability requirements.
• Provide support for the development and implementation of new and on-going projects and initiatives.
• Provides input into and regular reports/information to the Director of Children and Family Services on key issues and activities related to the strategic directions/operational plan of PQCHC.
• Provide input into the development of policies and procedures and support their application within the program.
• Participate on committees, action teams and working groups as required.
• Provide back-up to the Director of Children and Family Services as required.
• Provide supervision, evaluation and support to Families First team members.
• Oversee day to day scheduling and operations of the Families First Program.
• Provide input into the team education plan.
• Oversee integration of student placements within Families First services.
• Consult with the Director of Children and Family Services on significant human resources issues.
• Provide assistance to the Director of Children and Family Services as required for program-related meetings.
• Ensure appropriate responses to client requests and complaints and refer as appropriate.
• Coordinate, administer or participate in programs in collaboration with other external organizations and networks.
• Demonstrates commitment to the overall Centre mission, vision and values.
• Works within the policies, procedures and systems of the Centre.
• Presents effectively in oral and written communications specific to the position (internal and external).
• Demonstrates consistency in the quality and accuracy of work performed.
• Ability to make sound decisions using good judgement.
• Ability to manage conflict.
• Demonstrates effective time management skills.

Qualifications

Education

• Master’s level degree from a recognized university in a social science or administration or a Baccalaureate degree and three to five years management experience

Professional Experience

• Five years of experience with progressive responsibility in a community-based organization.
• Three to five years of experience in community development, working with newcomers, homelessness, housing programming, research and evaluation, singularly or in combination.
• Experience and knowledge of the housing sector.

Key Competencies

• Proficiency in program development, delivery and evaluation, preferably in a community-based setting.
• Demonstrated ability to supervise and direct team members.
• Demonstrated ability to work effectively in a multi-disciplinary team environment.

Personal Suitability/Other Requirements

• Excellent communication and interpersonal skills.
• Fluency in English essential, other languages desirable.
• Valid drivers’ license and access to a vehicle required.
• Ability to work flexible hours.

• Ensure the smooth functioning of services, providing support to team and systems development, implementation and monitoring.
• Develop and maintain systems and regular reporting for chart audit requirements.
• Provide input and support for quality improvement initiatives.
• Provide input and support to accountability requirements including, for example, accreditation and funder accountability requirements.
• Provide support for the development and implementation of new and on-going projects and initiatives.
• Provides input into and regular reports/information to the Director of Children and Family Services on key issues and activities related to the strategic directions/operational plan of PQCHC.
• Provide input into the development of policies and procedures and support their application within the program.
• Participate on committees, action teams and working groups as required.
• Provide back-up to the Director of Children and Family Services as required.
• Provide supervision, evaluation and support to Families First team members.
• Oversee day to day scheduling and operations of the Families First Program.
• Provide input into the team education plan.
• Oversee integration of student placements within Families First services.
• Consult with the Director of Children and Family Services on significant human resources issues.
• Provide assistance to the Director of Children and Family Services as required for program-related meetings.
• Ensure appropriate responses to client requests and complaints and refer as appropriate.
• Coordinate, administer or participate in programs in collaboration with other external organizations and networks.
• Demonstrates commitment to the overall Centre mission, vision and values.
• Works within the policies, procedures and systems of the Centre.
• Presents effectively in oral and written communications specific to the position (internal and external).
• Demonstrates consistency in the quality and accuracy of work performed.
• Ability to make sound decisions using good judgement.
• Ability to manage conflict.
• Demonstrates effective time management skills