Manager, Global PR & Communications

at  Ubiquity

Let’s tomorrow, together.
At Ubiquity, we live by the mantra head, heart, and hustle. Head because we use our collective industry know-how to always push ourselves, our clients, and our programs to be the best they can be. Heart because we are always gracious with our time, our collaboration, and with one another. And Hustle because we have grit, tenacity, perseverance, and a proven track record of meeting and exceeding goals—every person, in every role, for our company and our clients.
Sound like the right fit? Your tomorrow looks bright at Ubiquity.
Your Role:
About Ubiquity: At Ubiquity, we embody the principles of head, heart, and hustle. We leverage our industry expertise to excel (Head), show graciousness in collaboration (Heart), and exhibit relentless determination (Hustle). As a leading customer experience provider in financial services, healthcare, insurance, and e-commerce, we pride ourselves on fostering an inclusive and innovative environment.
Your Role: As the Global PR & Communications Manager, you’ll be a dynamic one-person band, responsible for orchestrating all external communications for Ubiquity, an innovative and disruptive BPO. You’ll craft our story, engage with global media, and amplify our presence through strategic social media campaigns.

Key Responsibilities:

• Develop and execute comprehensive, global PR strategies, aligning with Ubiquity’s objectives.
• Craft engaging content, including press releases, thought leadership pieces, and weekly social media updates.
• Manage key executive team member social media posts.
• Manage media relations, including building relationships with key journalists and securing top-tier US and UK media coverage.
• Monitor industry trends and media coverage to proactively identify opportunities and manage brand reputation.
• Organize media events, press conferences, and product launches.
• Coordinate with marketing to integrate sales content into social media strategies.
• Maintain a global conference/event calendar.
• Measure and report on PR campaign effectiveness, providing actionable insight

Additional Skills:

• Ability to develop press materials, including press releases with boilerplate language that resonates across various stakeholders.
• Proficiency in social media strategy and execution, including LinkedIn and Twitter/X.
• Experience in identifying and coordinating speaking/event opportunities.
• Capable of writing award submissions and conducting analyst relations/outreach.

Qualifications:

• 5+ years of PR experience with a proven record in media relations and Tier 1 media placements.
• Minimum 2 years of experience in PR for a leading BPO, technology firm, or with a PR agency managing B2B clients in the US or UK market.
• Bachelor’s degree or equivalent in a relevant field.
• Exceptional written and verbal English skills.

Application Requirements: To be considered for this role, candidates must submit examples of their work if contacted by our People Team. This should include:

• Social media calendars demonstrating strategic planning and execution.
• Samples of written press releases showcasing your ability to convey key messages effectively.
• Examples of award/event submissions to display your skills in compelling storytelling and promotional writing.

What We Offer: Ubiquity is not just a workplace. It’s a place where your individuality is valued, and your personal growth is encouraged. We welcome you as you are, celebrating diversity in all forms. Join us, and be a part of a team where you matter.
Let’s build tomorrow, together. Your future is bright at Ubiquity.
What we do.
Recognized as the #1 CX provider for disruptors and innovators across financial services, healthcare, and e-commerce, Ubiquity was founded on the belief that our clients and their customers deserve better. Headquartered in New York City with delivery locations in Europe, Asia, and the Americas, Ubiquity provides multilingual, end-to-end solutions for customer experience management, back-office/risk operations, and business transformation.
Come as U are, because U Matter at Ubiquity.
We’re committed to creating an inclusive employee experience for all. Regardless of race, gender, religion, sexual orientation, age, or disability, we believe that we’re at our best when everyone can contribute their ideas and feels free to be their most authentic self

Key Responsibilities:

• Develop and execute comprehensive, global PR strategies, aligning with Ubiquity’s objectives.
• Craft engaging content, including press releases, thought leadership pieces, and weekly social media updates.
• Manage key executive team member social media posts.
• Manage media relations, including building relationships with key journalists and securing top-tier US and UK media coverage.
• Monitor industry trends and media coverage to proactively identify opportunities and manage brand reputation.
• Organize media events, press conferences, and product launches.
• Coordinate with marketing to integrate sales content into social media strategies.
• Maintain a global conference/event calendar.
• Measure and report on PR campaign effectiveness, providing actionable insigh

Application Requirements: To be considered for this role, candidates must submit examples of their work if contacted by our People Team. This should include:

• Social media calendars demonstrating strategic planning and execution.
• Samples of written press releases showcasing your ability to convey key messages effectively.
• Examples of award/event submissions to display your skills in compelling storytelling and promotional writing