Manager, Human Performance Improvement

at  CN

At CN, everyday brings new and exciting challenges. You can expect an interesting environment where you’re part of making sure our business is running optimally and safely―helping keep the economy on track. We provide the kind of paid training and opportunities that long-term careers are built on and we recognize hard workers who strive to make a difference. You will be able to thrive in our close-knit, safety-focused culture working together as ONE TEAM. The careers we offer are meaningful because the work we do matters. Join us!
Job Summary
The Manager, Human Performance Improvement is responsible for working on initiatives that reduce serious injuries and fatalities potential. The role participates in injury and accident investigations, conducts exposure reduction workshops and increases near miss reporting. Moreover, the position acts as a Subject Matter Expert (SME) for all other human performance improvement initiatives.
Main Responsibilities

Human Performance Serious Injury and Fatality (SIFs) Reduction Initiatives

• Participate in investigations with a serious injuries and fatality potential (SIFp).
• Identify human performance factors that contribute to injuries and accidents with SIFp.
• Review investigation data to identify corrective actions that will address human performance factors.
• Support functional Senior Management in the implementation of proposed local corrective actions
• Develop and implement system-wide corrective actions related to Human Performance
• Evaluate the effectiveness of the corrective actions that are implemented as a result of the SIFp investigations

Exposure Reduction Workshops

• Facilitate exposure reduction workshops where key operations stakeholders are present to identify mitigation plans to prevent SIFs
• Present findings outlining recommended mitigation plans and paths forward to senior leadership
• Act as Project Manager for the selected mitigation plans to ensure they are completed in a timely manner and the required resources are in place

Fatigue Management

• Advise the Senior Manager, Regulatory Affairs with the development of processes in CN’s Fatigue Management Plan
• Assess employee schedules for fatigue and opportunities to make changes to mitigate fatigue-related risk
• Implement system-wide fatigue management initiatives
• Attend monthly meetings of CN’s fatigue management working group

Deliver training

• Deliver CN training to frontline and mid-level management on how to investigate human performance caused accidents and develop corrective measures from the accident findings

Safety Culture

• Collaborate with stakeholders to identify initiatives that will increase the reporting of near misses
• Implement near miss reporting initiatives

Working Conditions
The role has standard working conditions in an office environment with a regular workweek from Monday to Friday. The role requires minimal travel (up to 20%) to participate in safety audits and workshops and deliver training. The incumbent is initially required to spend time in the field to better understand CN operations and more effectively complete their job.
Requirements
Experience

Human Performance Improvement

• Minimum 5 years of experience in human performance improvement or equivalent education

o Experience within the transportation or railroad industry*

• Any experience for these above would be considered as an asset

Education/Certification/Designation

• Bachelor’s Degree in Psychology, Organizational Psychology, Human Resources, Business Management, or a related field of study
• Certificate in Human Performance Improvement*
• Any designation for these above would be considered as an asset

Competencies

• Applies critical thinking
• Innovates
• Demonstrates agility and drives change
• Collaborates with others and shares information
• Communicates with impact
• Identifies needs and finds solutions to create value for all stakeholders

Technical Skills/Knowledge

• Understanding of human performance factors
• Knowledge of injury and accident investigations, root cause analysis*
• Knowledge of fatigue management principles*
• Knowledge of near miss reporting*
• Fluently bilingual, both written and verbal (English, French)*
• Any knowledge for any of the above would be considered as an asset

About CN
CN is a world-class transportation leader and trade-enabler. Essential to the economy, to the customers, and to the communities it serves, CN safely transports more than 300 million tons of natural resources, manufactured products, and finished goods throughout North America every year. As the only railroad connecting Canada’s Eastern and Western coasts with the Southern tip of the U.S. through a 19,500 mile rail network, CN and its affiliates have been contributing to community prosperity and sustainable trade since 1919. CN is committed to programs supporting social responsibility and environmental stewardship. At CN, we work as ONE TEAM, focused on safety, sustainability and our customers, providing operational and supply chain excellence to deliver results.
At CN, we are dedicated to building North America’s safest, most inclusive and sustainable railroad, which includes reflecting the communities in which we operate. Research shows that candidates from underrepresented groups often don’t apply unless they feel they fit the job posting at 100%. Even if you don’t see yourself in every job requirement listed in a posting, we still encourage you to apply. If you require an accommodation for the recruitment process (including alternate formats of materials, accessible meeting rooms or other accommodations), please reach out to our team at cnrecruitment@cn.ca.
As an equal employment opportunity employer, all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, protected veteran status, and other protected status as required by applicable law. We thank all applicants for their interest, however, only candidates under consideration will be contacted. Please monitor your email on a regular basis, as communication is primarily made through email

Please refer the Job description for details