Manager, Human Resources

at  Council for Affordable Quality Healthcare

POSITION SUMMARY:

At CAQH, we are passionate about improving the employee experience across the organization, and we want to strengthen and promote our culture. As the Manager, Human Resources - Change Management & Communications you will be responsible for creating and implementing internal communication strategies that promote a positive, informed, connected, and engaged workplace. You will write and edit various communications including emails and PowerPoint presentations that enhance and support HR programs and the development of organizational change initiatives. You will evaluate communication needs, and devise and execute communication strategies.
The Manager, HR is a full-time, remote, exempt position and reports to the Vice President, Human Resources.

SKILLS:

• Ability to manage multiple tasks simultaneously, meet tight deadlines, and work under pressure.
• Ability to produce clear, concise, well-designed communications.
• Collaborative team player with successful experience participating in high-profile cross-functional projects.
• Possess strong attention to detail, delivering high-quality work on time and according to expectations.
• Experience with HR programs including benefits administration and talent management.
• Organized, flexible self-starter with the ability to complete projects/tasks on time with minimal supervision.
• Problem solver with a proactive nature.
• Ability to handle sensitive situations and confidential information with discretion.
• Demonstrates strong time-management skills and thrives in a fast-paced environment.
• Excellent grammar, punctuation, and proofreading abilities.
• Familiarity with AP style and other writing standards and other HR functions.
• Proficient in Microsoft Office Suite, Adobe, DocuSign, and Survey Monkey.

EXPERIENCE:

• 8 to 10 years of HR Generalist experience.
• 3 to 5 years of change management and communications experience.
• PHR or SHRM-CP designations preferred.

EDUCATION:

• Bachelor’s degree required; Human Resources, Communications, English, Journalism, or related field preferred.

WHO WE ARE

Named one Modern Healthcare’s “Best Places to Work,” CAQH has helped nearly 1,000 health plans, 2+ million providers, government entities and vendors connect, exchange information and operate more efficiently. CAQH technology-enabled solutions and its Committee on Operating Rules for Information Exchange (CORE) bring the healthcare industry together to make sharing business information more automated, predictable, and consistent. CAQH Insights researches opportunities to reduce the burden of manual processes in healthcare administration.

SPECIFIC RESPONSIBILITIES:

• Prepare, develop, implement, and execute a comprehensive internal change management communications program to share key messages, increase awareness, and create excitement for all CAQH employees.
• Develop internal communications materials such as employee newsletters, presentations, benefit statements, and training materials for staff and management level audiences. Own people and culture content and communications with a lens to amplify the moments that matter throughout the CAQH employee experience.
• Utilize creative employee-facing campaigns to increase awareness and understanding of certain tools, processes and programs, as well as increase employee engagement.
• Understand the HR change management strategy and priorities and create and execute campaigns in support of employees, our business, and the HR function.
• Partner with Corporate Marketing and Communications on key initiatives and develop an integrated communications plan, including drafting key messaging, communications, presentations, talk tracks, FAQs, and other materials.to ensure effective, branded, and well-executed communications.
• Write and edit various communications material, including emails, PowerPoint presentations, and communications tip sheets, in support of HR programs and change management initiatives.
• Construct and maintain a communications calendar for all HR communications and collaborate with the Corporate Marketing and Communications team. Maintain an annual communications calendar and manage the communications review and approval process.
• Share best practices and work across the team to help create a cohesive communications experience for HR and regularly contribute to a team calendar of communication deliverables.
• Follow all firmwide editorial style/branding guidelines and ensure consistency of all messaging and branding,
• Leverage feedback, best practices, and expertise to provide best-in-class communications support. Gather and evaluate feedback/metrics on communications/campaigns and identify opportunity areas.
• Support other HR functions including recruitment, performance management, and other areas as needed.