Manager, Inside Sales, Tactical Transaction Team

at  Zendesk

Job Description
Who we’re looking for
At Zendesk, we empower our teams to bring calm to the chaotic world of customer service. As the Manager of the Tactical Transaction Team, you will lead a team of motivated sales executives who handle high-velocity customer interactions while delivering exceptional customer experiences. Your role will be pivotal in steering the team’s efforts to articulate the value of Zendesk to an informed buyer through various touch points across the customer journey.
Segment: Enterprise, Midmarket, Commercial; Responsible for uncovering and closing

What you’ll be doing

• Lead and develop a team of Inside Sales Account Executives; setting team targets, and providing coaching and mentorship.
• Drive the team’s strategic direction and ensure alignment with Zendesk’s broader business objectives.
• Monitor team performance against sales goals and KPIs, ensuring high standards of customer interactions.
• Foster an environment of continuous improvement by encouraging innovation and efficiency in sales techniques and customer engagement.
• Collaborate with other sales and marketing teams to enhance lead generation and pipeline growth.
• Handle escalated customer situations and ensure a high level of customer satisfaction and retention.
• Contribute to recruitment and training of new team members, upholding the Zendesk culture of diversity, equity, and inclusion.

What you bring to the role

• Excellent written and verbal communication skills in English
• Proven leadership skills with a track record of managing high-performing sales teams.
• Strong understanding of sales dynamics and customer service in the SaaS or software industry.
• Excellent communication and organizational skills.
• Ability to thrive in a fast-paced environment and drive both strategic and tactical execution.
• Minimum of 3 years’ experience in sales management, preferably in software/SaaS.

Please note that anyone hired into this position must be physically located in and plan to work from Mexico City (CDMX) or Mexico State (Estado de Mexico).
Zendesk software was built to bring a sense of calm to the chaotic world of customer service. Today we power billions of conversations with brands you know and love.
Zendesk believes in offering our people a fulfilling and inclusive experience. Our hybrid way of working, enables us to purposefully come together in person, at one of our many Zendesk offices around the world, to connect, collaborate and learn whilst also giving our people the flexibility to work remotely for part of the week.
Hybrid: In this role, our hybrid experience is designed at the team level to give you a rich onsite experience packed with connection, collaboration, learning, and celebration - while also giving you flexibility to work remotely for part of the week. This role must attend our local office for part of the week. The specific in-office schedule is to be determined by the hiring manager.

THE INTELLIGENT HEART OF CUSTOMER EXPERIENCE

Zendesk software was built to bring a sense of calm to the chaotic world of customer service. Today we power billions of conversations with brands you know and love. We advocate for digital first customer experiences—and we stick with it in our workplace. Over 5,000 employees worldwide are collaborating from kitchen tables, home offices, coworking spaces, and Zendesk workspaces to make one team.
Zendesk is an equal opportunity employer, and we’re proud of our ongoing efforts to foster global diversity, equity, & inclusion in the workplace. Individuals seeking employment and employees at Zendesk are considered without regard to race, color, religion, national origin, age, sex, gender, gender identity, gender expression, sexual orientation, marital status, medical condition, ancestry, disability, military or veteran status, or any other characteristic protected by applicable law. We are an AA/EEO/Veterans/Disabled employer. If you are based in the United States and would like more information about your EEO rights under the law, please click here.
Zendesk endeavors to make reasonable accommodations for applicants with disabilities and disabled veterans pursuant to applicable federal and state law. If you are an individual with a disability and require a reasonable accommodation to submit this application, complete any pre-employment testing, or otherwise participate in the employee selection process, please send an e-mail to peopleandplaces@zendesk.com with your specific accommodation request

What you’ll be doing

• Lead and develop a team of Inside Sales Account Executives; setting team targets, and providing coaching and mentorship.
• Drive the team’s strategic direction and ensure alignment with Zendesk’s broader business objectives.
• Monitor team performance against sales goals and KPIs, ensuring high standards of customer interactions.
• Foster an environment of continuous improvement by encouraging innovation and efficiency in sales techniques and customer engagement.
• Collaborate with other sales and marketing teams to enhance lead generation and pipeline growth.
• Handle escalated customer situations and ensure a high level of customer satisfaction and retention.
• Contribute to recruitment and training of new team members, upholding the Zendesk culture of diversity, equity, and inclusion

What you bring to the role

• Excellent written and verbal communication skills in English
• Proven leadership skills with a track record of managing high-performing sales teams.
• Strong understanding of sales dynamics and customer service in the SaaS or software industry.
• Excellent communication and organizational skills.
• Ability to thrive in a fast-paced environment and drive both strategic and tactical execution.
• Minimum of 3 years’ experience in sales management, preferably in software/SaaS