Manager, Interline - Cargo

at  Air Canada

CONDITIONS OF EMPLOYMENT:

• Candidates must be eligible to work in the country of interest, at the time any offer of employment is made and seeking any required work permits/visas or other authorizations which may be required is the sole responsibility of the candidates applying for this position.

LINGUISTIC REQUIREMENTS

Based on equal qualifications, preference will be given to bilingual candidates.

• Accountable for all aspects of global interline programs and projects between Air Canada and partner airline carriers.
• Propose, negotiate, and execute global partnerships and joint venture opportunities with key global airline partners.
• Act as the primary interface between Air Canada and all carriers in the Air Cargo Industry.
• Leads the negotiation, analysis, evaluation, and execution of interline agreements.
• Monitors individual account and overall program performance across geographical, customer and solution lines.
• Proactively leads a joint company-strategic account planning process that develops mutual performance objectives, financial targets, and critical milestones for the short-term as well as long-term.
• Establishes productive, professional relationships at all levels with key personnel with Interline partners.
• Liaises continuously with customers in a multi-level hierarchy to ensure a high level of customer satisfaction.
• Works in close collaboration with the Analytics and CRM teams to build robust reporting tools and dashboards to drive actionable business and industry insights.
• Proactively assesses, clarifies, and validates customer needs leading to new business opportunities on an ongoing basis.
• Provides relevant industry and customer specific information to assist in developing sales & operational programs.
• Provides guidance to operations and procedures on industry best practices.
• Prepares budgets and coordinates arrangements as necessary for identified trade shows and industry conferences.
• Conduct regular meetings with airline partners and internal stakeholders for continuous program review.
• Represent Air Canada Cargo at various industry meetings and conferences.
• Works closely with the Cargo procedures to ensure customer success