Manager, International Student Advising Services

at  HigherEdJobs

MANAGER, INTERNATIONAL STUDENT ADVISING SERVICES

Colorado State University
in Fort Collins, CO
Type: Full-Time
Salary: $60,000-$61,000; salary is commensurate with experience and qual
Posted: 04/05/2024
Category: International Programs and Services; +2 Student Affairs and Services; Academic Advising

DESCRIPTION OF WORK UNIT

International Student and Scholar Services (ISSS) is one of several units within International Programs and fosters the education and development of over 2,000 international students, scholars, and faculty from over 100 countries, to enable them to achieve their academic, professional, and personal goals and objectives. ISSS team members provide advice, counseling, and advocacy on immigration, cultural, financial, academic, and personal concerns, and make appropriate referrals when necessary. Immigration services include immigration documentation and advising to nonimmigrant visa bearers at Colorado State University, as well as permanent residency processing for individuals in positions of permanent employment with the University. ISSS also supports a campus environment conducive to international education and intercultural awareness via educational, social, and cross-cultural programs for students, faculty, staff, and the community.
Colorado State University is a premier public research university established as the land-grant institution for the State of Colorado in 1870. CSU is committed to excellence, setting the standard for public research universities in education, research, and outreach for the benefit of the citizens of Colorado, the United States, and the world. The campus culture is driven by a desire always to do better and a vision to be the best place to learn, work, and discover.
Colorado State’s principles of community - inclusion, integrity, respect, service, and social justice - reflect our core values and support CSU’s mission and vision of access, research, teaching, service, and engagement. Each member of our community has a responsibility to uphold these principles when engaging with one another and acting on behalf of the University.
CSU is recognized in national rankings and is the school of choice for Colorado students, with a longstanding legacy of attracting the best and brightest nationally and internationally. The University has eight colleges, and resident student enrollment is approximately 33,000. With 2,000+ international students and scholars representing over 100 countries, the campus continues to adopt an international worldview. When these students arrive, they’re not alone; more than 20 percent of tenure-track faculty are international.
CSU is located in the city of Fort Collins, a dynamic community with a population of over 160,000. Situated 65 miles north of Denver at the western edge of the Great Plains and at the base of the foothills of the Rocky Mountains, Fort Collins is a gateway to world-class skiing, hiking, fishing, climbing, and biking, and has an average of 300 days of sunshine per year. Colorado has earned a worldwide reputation as an area that offers an unparalleled lifestyle, and Fort Collins represents the very best of Colorado.

POSITION SUMMARY

The Manager for International Student Advising Services is responsible for ensuring that international students and scholars have an outstanding advising experience when interacting with the International Programs team. The Manager is responsible for ensuring a welcoming atmosphere in the Global Advising Center of Laurel Hall; developing easy access to information on the ISSS website; manageing video and email communications; enabling easy access to advisors through virtual and in-person appointments; training ISSS advisors as well as professional and student team members; and assessing customer and advising services.
The Manager supervises the ISSS front desk reception team in Laurel Hall. The position is the lead trainer for front desk team members on ISSS needs and oversees international student service scheduling, both in-person and virtual. As the Laurel Hall front desk is shared with Education Abroad, the Manager is expected to collaborate closely with the Education Abroad team to ensure that the needs of all visitors to Laurel Hall are well served. The Manager develops proper assessment tools to ensure that the goals for customer service and high-quality advising services are being met.
The Manager also serves as an international student advisor and is responsible for delivering high quality advising services. The position develops international student advising strategies and supports the development of processes and procedures for international students across the campus. The Manager will have regular contact with academic and administrative leaders across CSU regarding international student services.
The position will support other initiatives and responsibilities of the ISSS and International Programs teams. The Manager may serve on campus committees, may engage with local volunteer organizations, and will have other opportunities to support a variety of activities and programs across campus and within larger professional networks.
This is a full-time administrative professional position reporting to the Associate Director of International Student Services.

Required Job Qualifications

• Bachelor’s degree
• Four years of student-centered advising experience working with F and J visa regulations and procedures
• Strong written, verbal, and interpersonal communication skills, with the ability to interact with a wide range of people at all levels of an organization, including culturally diverse communities
• Mastery of immigration regulations affecting F-1 and J-1 international students and scholars
• U.S. citizen or permanent resident status in order to serve as a Designated School Official for F-1 visa purposes and as an Alternate Responsible Officer for the Exchange Visitor Program.
• The successful candidate must be legally authorized to work in the United States by the proposed start date. International Programs cannot sponsor a visa for this position

Preferred Job Qualifications

• Strong commitment to the principles of diversity, inclusion, and equal access
• Experience supervising and training students and/or professional employees
• Experience managing a program or service
• Experience using Sunapsis software or similar student records management software
• Experience or training in intercultural adjustment
• Experience living, studying, or working across cultures or within an international setting
• Experience leading orientation programs or workshops
• Ability to communicate with students in one or more languages in addition to English
• Demonstrated leadership through broad institutional outreach or active involvement with NAFSA or other international education association
• Master’s degree in a relevant field

Please refer the Job description for details