Manager, IT Contract & Vendor Management

at  BC Ferries

Job Description :

Reporting to the Director, Office of the CIO, you add value and are energized by key areas of oversight such as:

• Cultivating and maintaining relationships with IT vendors to ensure alignment with organization goals and objectives
• Acting as the primary point of contact for IT vendor communications, issue resolution and escalations
• Conducting regular IT vendor performance reviews and provide feedback to vendors as needed
• Negotiating IT contracts, service level agreements, and pricing structures with vendors to achieve favorable terms and conditions & cost optimization
• Reviewing and analyzing contract terms to ensure compliance with legal and Procurement & Supply Chain and regulatory requirements
• Collaborating with internal stakeholders to assess business needs and requirements for IT services and solutions
• Leading the vendor selection process in partnership with Procurement & Supply Chain, including vendor evaluation, RFx development and vendor scoring on behalf of IT
• Facilitating onboarding process for new vendors, ensuring smooth transition and integration into existing IT operations
• Identifying and assessing vendor-related risks, including cybersecurity, data privacy, financial stability and any industry activities that may impact the quality or performance of the vendor’s services or products
• Developing risk mitigation strategies and contingency plans to address potential vendor disruptions
• Establishing key performance indicators and metrics to measure and monitor vendor performance and service quality
• Conducting regular performance reviews and audits to monitor vendor compliance and service delivery
• Conducting regular compliance reviews internally to ensure IT compliance against vendor’s terms and conditions
• Implementing corrective actions and continuous improvement initiatives to ensure compliance, enhance performance