Manager, IT Optimisation Team

at  NTU Nanyang Technology University Main OfficeHR

REQUIREMENTS

• Degree and Diploma holders with relevant IT or system administration with 5 to 8 years of relevant experience
• Demonstrates excellent skills in teamwork and collaboration.
• Organized and able to work well under pressure and with tight deadlines.
• Pro-active to engage stakeholders.
• Strong knowledge of Excel functions, MS Forms, and reporting tools.
• Proficiency in data analysis and deriving actionable insights.
• Prior experiences in hostel management and/or IT support role will be an added advantage.
  Hiring Institution: NT

• It involves collaborating and communicating with relevant stakeholders on change requests, testing and change management prior to rollout of new features and functionalities.
• Support and handle daily aspects of HMS administration, which includes ensuring that HMS effectively supports the operations from end to end, i.e., from application to check-out, while prioritising positive user experience.
• Implement modules in HMS to optimize processes or process re-engineered from other systems.
• Support data analysis and statistical reports required by stakeholders. This includes analyses on applications, occupancy rates, check-in/out data, withdrawal, and other relevant metrics that provide insights into the efficiency of operations and outreach to applicants or residents.
• Provide effective user support structure where users’ inquiries / issues are addressed effectively, and making sure that user guide is developed and updated for HMS.
• Handling ad-hoc projects as and when assigned.
• Lead the analysis of data to derive insights for informed decision-making.
• Perform Business Process Re-engineering to optimise productivity and satisfaction.