Manager, Legal Support Services

at  McCarthy Ttrault LLP

Job Description:
At McCarthy Tétrault, we offer challenging and rewarding career opportunities and are delighted to have been selected for the eleventh consecutive year in 2023 as one of Canada’s Top 100 Employers and one of Canada’s Best Diversity Employers. Our culture is built on professional excellence, collaboration, innovation, thought leadership and entrepreneurialism. We embrace inclusion in all its forms and we provide the tools and opportunities to help our people develop to their full potential.
This position can be based out of Toronto, Calgary, Vancouver, or Montréal. McCarthy Tétrault employees benefit from a hybrid work environment.
Salary Range (Vancouver only): $90,000 to $120,000 annually

AS A MANAGER, LEGAL SUPPORT SERVICES, YOU WILL BE:

• Determining administrative support requirements for Partners and their practices in order to ensure that trained staff is in place.
• Working closely with Senior Manager/Director, Legal Support Services, to propose, implement and maintain LSS resources, including hiring talent, recommending teams, providing feedback, and recommending physical location of Practice Administrators based on practice requirements.
• Coaching employees to utilize all resources available to them in order to build strong co-operative working relationships and meet practice requirements.
• Managing staff in a hybrid work environment.
• Educating LSS staff and Partners on the Firm’s performance management program encouraging direct and regular feedback for recognition and continuous improvement.
• Leading the performance management process for Practice Administrators, including: collaborating on performance objectives as appropriate, approving goal plans; coaching to ensure Firm standards are met, providing and collecting ongoing feedback, including facilitating review conversations with Lawyers.
• Recommending annual salary increases and bonus payments for direct reports in accordance with the Firm’s salary administration practices.
• Consulting with the Director, Legal Support Services and/or Manager/Director, Human Resources prior to initiating any formal disciplinary procedures to ensure compliance with applicable laws and evaluate alternative courses of action.
• Leading change management initiatives within Practice Administrator teams to support successful and positive outcomes.
• Identifying process improvements, including driving improved workflow & optimization and use of AI, and coaching Continuous Improvement Committee members to achieve their team goals.
• Working collaboratively with colleagues – i.e. peers, IT Trainers, other functional areas – to determine content and delivery mechanisms of training, including new processes, new software applications and conducting skills assessment of both new hires and existing staff.
• Ensuring that Practice Administrators are fully conversant with firm technology applications applicable to their roles.
• Influencing and encouraging Partners and Practice Administrators to support the LSS model firm-wide by educating people about available resources and provide assistance as may be required to access and utilize those resources.
• Responsible for identifying problems, seeking innovative solutions, communicating with stakeholders and following through until the problems are resolved.
• Working collaboratively with LSS management team to support operational needs, share best practices, to improve efficiencies (including determining where AI tools may be relevant), to standardize working processes and to participate in projects related to Legal Support Services.
• Preparing monthly and annual reporting on relevant metrics, operational and project progress.

Please refer the Job description for details