Manager

at  National Gallery Singapore

COMPANY DESCRIPTION

National Gallery Singapore is a leading visual arts institution which oversees the world’s largest public collection of Singapore and Southeast Asian modern art. Situated at the birthplace of modern Singapore, in the heart of the Civic District, the Gallery is housed in two national monuments - City Hall and former Supreme Court - that have been beautifully restored and transformed into this exciting 64,000 square metre venue. Reflecting Singapore’s unique heritage and geographical location, the Gallery aims to be a progressive museum that creates dialogues between the art of Singapore, Southeast Asia and the world to foster and inspire a creative and inclusive society. This is reflected in our collaborative research, education, long-term and special exhibitions, and innovative programming. The Gallery also works with international museums such as Centre Pompidou, Muse d’Orsay, Tate Britain, National Museum of Modern Art, Tokyo (MOMAT) and National Museum of Modern and Contemporary Art, Korea (MMCA), to jointly present Southeast Asian art in the global context, positioning Singapore as a key node in the global visual arts scene.
In 2020, the Gallery was the only museum in Southeast Asia that received a ranking in The Art Newspaper’s annual global survey of attendance at art museums, taking 20th place. In 2018, the Gallery was also the first museum in Asia to receive the Children in Museums Award by the European Museum Academy and Hands On! International Association of Children in Museums. It also won the awards for Best Theme Attraction at TTG Travel Awards 2017, Best Attraction Experience, Breakthrough Contribution to Tourism and Best Customer Service (Attractions) at the prestigious Singapore Tourism Awards in 2016 for its role in adding to the vibrancy of Singapore’s tourism landscape.
We offer job opportunities in our dynamic organisation. Working at the Gallery enhances and cultivates your love for the arts, and offers you a chance to be part of the Gallery’s vision.

QUALIFICATIONS

• Undergraduate degree in a relevant discipline including coursework in marketing, finance, and project management.
• 4 to 6 years of relevant experience in marketing &/or project management
• PMP certified and skilled in project management tools (e.g. Asana, though Jira, Teamwork, and Monday.com)
• Proven success in managing projects with medium level of complexity across channels and stakeholder groups.
• Prior experience in customer journey mapping an advantage.
• Good interpersonal, organisational, and analytical Good head for numbers.
• Effective verbal and written communication skills.
• Ability to work in a complex and demanding environment with a high level of attention to
• Results-oriented mindset with a focus on achieving measurable goals.
• Good proficiency in Microsoft Office (Outlook, Excel, Word and PowerPoint) for daily work.

The successful candidate is expected to perform the role of a project manager for key exhibitions, festivals and shows at the Gallery. This translates into managing project timelines & workflows across Audience eXperience Management (AXM) sub functions, namely Integrated Marketing, Creative Services, Digital platforms/eco system and the Visitor Experience (Front of House) teams. Broadly, the scope of the project management includes pre-visit, visit and post-visit visitor journey.

• Project Management
• Contribute to the quality and timely delivery of marketing campaigns (from ideation to execution & post execution review) through efficient project management and being an important interface between the department’s designers, integrated marketing managers, Front of House and other departments, and external vendors.
• Meet with project owners to learn about project requirements and details, ensuring project/marketing briefs are filled with required information and contents for the team to have clear understanding of scope and intended outcomes.
• Collate up-to-date information and contents from project owners as they become available, gather feedback and approval across relevant departments.
• Monitor progress against project milestones and flag concerns for team to take appropriate actions to prevent slippages.
• Create and maintain comprehensive project documentation, including assist in audit reporting at end of project as needed.
• Business Analytics & Operations
• Participate in setting targets (visitorship & ticketing revenue) and marketing budgeting for the Gallery’s key shows and is responsible for the reporting of project KPIs at a project and aggregated level from a Marketing stakeholder perspective.
• Maintain a management system including planning for cadences and milestone reviews, preparation, and input to workplan meetings, bi-annual and annual planning sessions.
• Manage procurement and finances as necessary.