Manager of Branch Operations

at  North Coast

At North Coast, we embrace what makes us unique. As a company with local roots and global reach, we excel at the diversity of our Associates and the different ways each of us contributes to our success. What keeps us at the forefront of progress? Our people. No matter where they work or who they are, we trust their individual skills and qualities and give them everything they need to reach their full potential.
Our Leaders are focused on building customer centric strategies, inspiring, empowering and developing associates, adapting to change, and driving organizational efficiencies to deliver results.

PHYSICAL REQUIREMENTS AND WORK ENVIRONMENT:

• Office environment, mainly seated at a desk.
• Standing and lifting (Up to 50lbs) computer equipment and paper.

• Manage daily operations functions and maintain quality throughout the company.
• Lead branch operations teams and provide training and coaching as needed.
• Track and Analyze customer failures via UET’s and CSG’s and develop action plans at the root cause level.
• Drive Territories and branches to meet Operational Excellence goals through regularly reviewing UETs, KPI, and dashboard tools.
• Ensure consistent operations process compliance throughout Territories and Branches.
• Design a strategy for maintaining consistent coverage and availability for operations needs while maintaining SUSA control requirements.
• Be an ADKAR leader and advocate for change management
• Promote & reinforce internal Mini Kai program by empowering everyone to respectfully question existing processes, voice concerns, and suggest improvements.
• Other duties as assigned