Manager of Clinical Practice

at  Bayshore HealthCare

MANAGER OF CLINICAL PRACTICE - LONDON BRANCH

Bayshore HealthCare is one of the Canada’s leading providers of home and community health care services and is a privately owned company. Bayshore HealthCare is proud to showcase its achievement as a Platinum member of Canada’s Best Managed Companies Program every year since 2006. In 2015, Bayshore achieved the designation for Best Practice Spotlight Organization from the Registered Nurses’ Association of Ontario. Bayshore Healthcare is also recognized as Canada’s Best Employers in Forbes 2023 list.
Bayshore is looking for a passionate and caring Manager of Clinical Practice, (Registered Nurse) to join our amazing team.
You will be creating special moments for clients each and every day by supporting their care needs, and the caregivers who providing their vital services.
If your calling is to be the “difference” by providing outstanding care and supervision, then a Health Care Career with Bayshore is the Perfect Fit for YOU!

JOB SUMMARY

The Manager of Clinical Practice (MCP) is accountable to implement effective management practices to promote professional and paraprofessional full scope of clinical practice to achieve excellence in the delivery of care and service to clients. The MCP will ensure compliance with internal and external standards of practice and Provincial regulatory requirements. The MCP manages professional and paraprofessional employees and identifies and coordinates the required clinical competencies and in-service activities to deliver high quality client/patient and family centered care.
This position is a full-time permanent position in our London, ON Branch, working Monday to Friday 8:30am to 4:30pm. Evenings and weekends may be required based on branch needs.

QUALIFICATIONS

Education & Training
Graduation from an accredited School of Nursing, preferably with a Bachelor of Nursing degree; current registration with the provincial regulating body. Additional training and certification such as CNA certifications, Learning Essentials for Advanced Palliative Care (LEAP), and other specialty training would be an asset to this role; competencies will be dependent on funder and branch requirements.
Experience
At least five years of recent experience with progressive responsibilities in a supervisory or leadership role, preferably in a community setting; strong track record in leading the development and evaluation of training programs; demonstrated ability to handle all aspects of human resources and interpret company policies and procedures; experience in business development is considered an asset.

REQUIRED SKILLS AND ABILITIES

Exceptional interpersonal skills and ability to handle difficult situations objectively and consistently; ability to work independently and effectively lead a high performing team; has demonstrated team-building skills; excellent writing, reporting and communication skills; valid driver’s license and evidence of current CPR certification; solid knowledge of the principles, practices, and methods of community nursing and service delivery to clients as well as program development, implementation and evaluation. Proven computer technology skills e.g. Microsoft applications, and ability to use virtual meeting forums.
Internal candidates must have a track record of achievement in dealing with clients and employees and have consistently shown above average initiative. Successful internal candidates must complete a six-month probationary period specific to the Manager of Clinical Practice position.

STANDARDS OF PERFORMANCE

The Manager of Clinical Practice must demonstrate ongoing competency in completing all duties and responsibilities, and maintaining skills and abilities as detailed in this job description, in response to changes by the provincial regulating body, as well as agreed upon specific goals and objectives.

DUTIES AND RESPONSIBILITIES

• Adhere to Bayshore Policies and Procedures.
• Participate and/or lead quality and continuous improvement activities in keeping with the company’s Quality Management System.
• Accountable to ensure all clients receiving clinical care receive a holistic assessment by the appropriate regulated personnel and ensure ongoing reassessments to promote positive client and clinical outcomes.
• Based on the clinical model of care, responsible to ensure inter-professional, client/patient-centered, goal-oriented care plans with clients and families to advance high-quality, safe care and positive health outcomes.
• Visit clients as required to manage care and services and monitors client/health care provider (HCP) matching to promote satisfaction, client safety, and ensure positive outcomes.
• Supervise and support professional and paraprofessional employees to ensure compliance with all federal and provincial legislated and regulatory standards of practice as well as company policies and procedures.
• Participate in on-call responsibilities based on branch on-call schedule.
• Promote a healthy work environment that will lead to positive employee and client experiences.
• Provide constructive, timely and ongoing feedback and performance management.
• Facilitate a learning environment where evidence-based knowledge is translated via education to optimize the patient’s outcomes and experiences. This includes identifying learning needs and developing education plans and activities aimed at improving clinical knowledge, skills, and competencies and supporting the ongoing professional development of professional and paraprofessional staff.
• Attend and participate in internal and external education offerings such as Clinical, Quality, Health Informatics, and Privacy (CQ-HIP) webinars and ensure knowledge is disseminated to appropriate members of the team.
• Liaise with CQ-HIP on location support needs; escalates reportable practice concerns to CQ-HIP.
• Lead and provide mentorship to members of the clinical team while fostering Bayshore’s mentorship framework within the larger team.
• Lead or assist with the integration of client satisfaction initiatives; ensure that all referred client concerns and complaints are satisfactorily addressed and documented in a timely manner.
• Demonstrate knowledge of current/evidence-based best practices and standards according to the Provincial regulating bodies.
• Liaise with funders, government programs, case managers, and other members of the interdisciplinary care team as required.
• Liaise with Provincial regulatory bodies as required.
• Coordinate human resources with respect to recruitment and selection, orientation and training, discipline and the probationary/annual performance review of reporting Field employees; interpret and implement relevant policies and procedures.
• Implement, monitor and evaluate delegated tasks/transfer of authority to unregulated care providers as required.
• Lead or assist with the implementation of Modified Work Programs for Field employees.
• Participate in business development as appropriate; assist with the development of contractual agreements for client care and service as requested.
• Promote Bayshore HealthCare through participation in local healthcare or business committees as well as community events.
• Contribute to methods aimed at promotion and improvement of team engagement.
• Advances effective use of the electronic health record and uses data to improve clinical outcomes and practice standards.
• Assume responsibility for specific Branch Office operations in the absence of the Director of Clinical Management and/or the Area Director as appropriate.
• Ensure employees and clients have access to a clinician 24/7, as appropriate, and serve as the on-call nurse/clinician, as required.
• Participate in ongoing internal and/or external professional development and continuing education activities; provide mentorship to other managers and/or members of the administrative team as required.
• Maintain privacy & confidentiality of client and corporate information, including appropriate digital/cybersecurity safeguards.
• Complete other tasks as requested.

SAFETY RESPONSIBILITIES

• Comply with Bayshore’s Health and Safety policies and procedures, safe work practices and requirements, including but not limited to Infection Prevention & Control.
• Take reasonable care to work safely and carry out duties as to not cause accidental injury to self, fellow employees, or the general public.
• Monitor compliance with health and safety policies, procedures, and standards.
• Communicate all health and safety information including, but not limited to, policies, procedures, standards, hazards, hazard control and safe work practices.
• Participates in proactive Health & Safety activities while performing all duties.
• Immediately report all injuries, near misses or potential hazards to direct supervisor or alternate as appropriate.
• Always maintain and promote a safe working environment.
• Maintain awareness of role and participate in emergency response and/or drills as required.
• Review and maintain all workplace harassment and/or violence policies and expectations.