Manager of Quality and Reliability

at  Emesent

HERE’S WHAT WE NEED

• Quality Management:
• Work with senior management to evolve and deliver Emesent’s quality and reliability strategy.
• Update, and maintain the company’s quality management system (QMS) in compliance with industry standards and regulatory requirements.
• Oversee the creation and revision of quality documentation, including procedures, work instructions, and forms.
• Conduct regular audits of internal processes and external suppliers to ensure compliance with QMS.
• Reliability Engineering:
• Contribute to the oversight and development of reliability testing protocols and procedures to ensure product durability and performance.
• Analyse failure data and test results to identify trends and root causes of reliability issues.
• Collaborate with design and engineering teams to incorporate reliability into product development.
• Continuous Improvement:
• Lead continuous improvement initiatives aimed at enhancing product quality and process efficiency.
• Use Six Sigma, Lean, and Root Cause Analysis methodologies to drive improvements.
• Track and report on quality metrics and KPIs to senior management.
• Supplier Quality Management:
• Work with the Manufacturing Group to develop and maintain relationships with key suppliers to meet quality standards.
• Conduct supplier audits and assessments to evaluate and improve supplier performance.
• Work with suppliers to implement corrective actions and continuous improvement plans.
• Customer Satisfaction:
• Work with the CS team to promptly and effectively identify and respond to quality issues promptly and effectively.
• Oversee Quality Control processes to ensure that products shipped meet customer expectations.
• Implement corrective and preventive actions to resolve quality issues and prevent recurrence.
• Monitor customer satisfaction metrics and feedback to identify areas for improvement.
• Team Leadership and Development:
• Manage, mentor, and develop a team of quality testing and quality control team members.
• Foster a culture of quality and continuous improvement within the team.
• Conduct performance reviews, provide feedback, and create development plans for team members.
• Regulatory Compliance:
• Ensure compliance with all relevant regulatory requirements and industry standards (e.g., ISO 9001, ISO 14001, etc.).
• Keep abreast of new regulations and standards and implement necessary changes to maintain compliance.
• Liaise with regulatory bodies and third-party auditors as required.
• Risk Management:
• Identify potential risks related to product quality and reliability.
• Develop and implement risk mitigation strategies and contingency plans.
• Work Environment:
• This role typically operates in an office environment but requires frequent interaction with manufacturing sites and suppliers.
• Occasional travel may be required to visit suppliers, customers, or other company locations.

YOUR ACCOUNTABILITIES

• Quality Performance:
• Ensure the organization consistently meets or exceeds quality performance targets.
• Maintain high levels of product quality and reliability, minimizing defects and recalls.
• Customer Satisfaction:
• Achieve high levels of customer satisfaction through timely resolution of quality issues and proactive improvement initiatives.
• Regulatory Compliance:
• Ensure the organisation fully complies with all applicable regulatory requirements and standards.
• Process Improvement:
• Drive continuous improvement initiatives that result in measurable product quality and process efficiency improvements.
• Team Development:
• Develop and maintain a high-performing quality and reliable team through effective leadership, mentoring, and training.
• Cost Management:
• Manage the quality and reliability budget effectively, ensuring cost-efficient operations without compromising quality.

Please refer the Job description for details