Manager of the Office Individual and Community Engagement (Program Manager I)

at  State of Maryland

INTRODUCTION

The Maryland State Department of Education is dedicated to supporting a world-class educational system that prepares all students for college and career success in the 21st century. With excellent stewardship from our divisions, we oversee State and federal programs that support the needs of a diverse population – students, teachers, principals, and other educators throughout Maryland. As part of the Maryland State Department of Education, the Division of Rehabilitation Services (DORS) provides services to assist students with disabilities prepare for the work world, vocational rehabilitation services to assist adults with significant disabilities who are seeking to enter or reenter the workforce, and the adjudication of Social Security disability claims for the citizens of Maryland.

MINIMUM QUALIFICATIONS

Education: Bachelor’s degree from an accredited college or university
Experience: Four years of professional experience providing vocational rehabilitation services. Two years of of the required experience must have included providing direct supervision of other professional employees or serving as the technical lead of a vocational rehabilitation sub-program.

DESIRED OR PREFERRED QUALIFICATIONS

Preference will be given to applicants who possess the following preferred qualifications. Include clear and specific information on your application regarding your qualifications.
Possession of a master’s degree in a human services related field from an accredited college or university

SPECIAL REQUIREMENTS

Candidates must consent to State Police Investigation (fingerprinting) as a routine procedure for all employees with this Agency.

This position is responsible for managing the Office of Individual and Community Engagement to support the overall vision, mission, and priorities of the Division of Rehabilitation Services (DORS). Serving as the DORS Individual and Community Liaison, this role manages the program tasked with providing the meaningful engagement of consumers, advocates, and community providers in the development and delivery of services through the Division. This position will work closely with diverse individuals with disabilities, professional disability related organizations, Legislative Officials, as well as other Program Managers and Office Directors to address consumer and provider needs. This position will report to the Senior Executive Director of Planning, Operations, and Field Services.

Position Duties Include:

• Provide timely responses to consumers, advocates, community disability program representatives, and legislators to address concerns or inquiries.
• Operationalize a case tracking system to maintain robust records of all inquiries, appeals, and responses.
• Create management reports and processes to analyze data and trends to determine staff training needs.
• Develop and maintain relationships with internal and external stakeholders to solicit feedback from DORS consumers and their family members, advocates, and community disability programs related to vocational rehabilitation services.
• Attend community outreach events and participate in activities to solicit engagement of students, potential applicants, and current consumers.
• Supervise staff within the Office of Individual and Community Engagement.