Manager on Duty

at  Marriott International Inc

Job Number 24108570
Job Category Rooms & Guest Services Operations
Location Sheraton Grand Sydney Hyde Park, 161 Elizabeth Street, Sydney, New South Wales, Australia VIEW ON MAP
Schedule Full-Time
Located Remotely? N
Relocation? N
Position Type Management
At the heart of local communities, Sheraton brings people together—both our guests and our associates. Discover a community-focused work environment where people care about each other and feel a sense of belonging. We invite you to join the Sheraton community as a Manager on Duty because together, we are better. Start your career at Sheraton, where you don’t just work - you belong.

POSITION SUMMARY:

• Manage day-to-day operations and ensure the quality and standards of the hotel are met
• Assist guests arriving and departing the hotel through the check in and departure process
• Handle general enquiries, creating meaningful guest experiences that are tailored to the guests requirements
• Handle complaints, settling disputes, and resolving grievances and conflicts by negotiating with relevant parties
• Supervise staffing levels to ensure that guest service, operational needs and financial objectives are met focusing on attention to detail
• Be an expert on the hotel and the surrounding community, know it inside and out to exceed guest expectations
• Be a confident and welcoming leader, creating a community that empowers your team to grow and reach their potential
• Plan and execute team building activities for your team as together we are better.
• Build and strengthen relationships with existing and new guests through engaging experiences and thoughtful service, enabling future bookings
• Understand the impact of the department’s operations on the overall property financial goals and objectives and manage to achieve or exceed goals.

Please refer the Job description for details