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JOB DESCRIPTION

The Manager, Operational Risk Management of Manulife/John Hancock Investment Management Private Markets/ GA, will be responsible for assisting the Director, Operational Risk Management of Manulife / John Hancock Investment Management Private Markets/ General Account with their mandate to design, implement and execute an effective risk governance and management program, and with overseeing operational risk mitigation activities within the Private Markets division of the Global Wealth and Asset Management segment and the General Account.

Among other duties, the successful candidate will assist the Risk team with the following key responsibilities:

• Support/ deliver to facilitate the effective implementation of an operational risk framework within the Manulife Investment Management Private Markets/ GA segments.

This will include the following:

• Support the Risk and Control Self-Assessment process: documentation of key risks and controls and development of action plans to remediate control gaps, as needed
• Contribute to the development of Key Risk Indicators to track identified risks
• Collect, review, and remediate internal and external risk incidents/ loss events, ensure they are addressed timely, including root cause analysis - Change management initiatives
• Identify emerging risks to strengthen risk oversight
• Assist in the collection of information from the business to prepare reporting to risk committees, management and executive teams as well as other key stakeholders such as regulators and the board of directors
• Review and analyze risk data to assess the risk exposure within the various business units across Manulife Investment Management Private Markets/ GA while working to improve reporting
• Support the design and implementation of reporting processes to satisfy risk framework elements, and provide meaningful information to business
• Support the development of a strong risk culture and work with the business to reinforce accountability and transparency across the organization

The ideal candidate will have expertise in the asset management industry across various asset classes relevant to the business they support, which may include private equity and credit, real estate, mortgages, derivatives, fixed income and equities, with knowledge of various vehicle types such as open-ended and closed-ended funds as well as separate accounts. In addition, the candidate will have relevant experience to support the design, implementation and/or execution of the Operational Risk Management framework for a large financial institution.

The ideal candidate will possess the following attributes:

• A seasoned risk professional with 4 - 5 years of risk management, operations, finance and/or audit experience
• Strong working knowledge of private asset classes, the wealth and asset management industry and familiarity with the current regulatory environment and the risks facing Financial Institutions’
• Thorough understanding of ORM concepts and practices (Risk and Control Self Assessments, Risk Indicators, Risk events, Scenario analysis)
• A strong moral compass and a commitment to high ethical standards
• Strong collaboration and teamwork skills with the ability to build effective working relationships to drive results
• Ability to independently manage multiple, conflicting priorities and deliver a quality result within tight deadlines
• Ability to synthesize complex information from various sources, identifying key points and issues
• Strong analytical and creative problem-solving skills and the ability to collaborate with others to implement new solutions
• Expertise in developing and managing segment wide information gathering, storage, analysis, and reporting processes
• Excellent verbal and written communication skills, including ability to articulate complex technical issues

LI-JH

• Support/ deliver to facilitate the effective implementation of an operational risk framework within the Manulife Investment Management Private Markets/ GA segments