Manager, Operational Risk

at  Sun Life

You are as unique as your background, experience and point of view. Here, you’ll be encouraged, empowered and challenged to be your best self. You’ll work with dynamic colleagues - experts in their fields - who are eager to share their knowledge with you. Your leaders will inspire and help you reach your potential and soar to new heights. Every day, you’ll have new and exciting opportunities to make life brighter for our Clients - who are at the heart of everything we do. Discover how you can make a difference in the lives of individuals, families and communities around the world.

MAIN ACCOUNTABILITIES:

• Sustain the design and implementation of new Canada-wide Third Party Risk program, practices, and processes across all Canada Business Units.
• Support, coordinate, and review Third Party questionnaires issued from ServiceNow ensuring all due diligence is completed in a timely manner and proportionate to the associated risks.
• Train and provide guidance to key stakeholders (Relationship Managers, Risk CoE team members, Business Unit SMEs, etc.) on Third Party Risk Policy requirements for all phases of the lifecycle.
• Monitor and report Business Unit compliance to the Third Party Risk Policy leveraging Ariba, ServiceNow, and Excel.
• Guide Relationship Managers throughout transition period with new Policy requirements, ensuring all key milestones are achieved by end 2025.
• Assess risk and control effectiveness across key operational risks impacting Third Party relationships, identify and prioritize opportunities to improve risk management processes and capabilities.
• Provide risk consulting expertise and support risk reviews for key business projects, digital initiatives and process changes.
• Provide insightful and valuable operational risk analysis and reporting to the risk leadership team and the business.
• Maintain strong working relationships with all business partners.
• Support reviews conducted by Internal Audit and Compliance as well as external auditors and regulators.
• Lead and support indirect report(s) by providing direction, setting clear expectations, coaching, recognition, and holding individuals accountable for results.

Please refer the Job description for details