Manager, Operations Training

at  The Cooper Companies

CooperSurgical is a leading fertility and women’s healthcare company dedicated to putting time on the side of women, babies, and families at the healthcare moments that matter most in life. CooperSurgical is at the forefront of delivering innovative assisted reproductive technology and genomic solutions that enhance the work of ART professionals to the benefit of families. We currently offer over 600 clinically relevant medical devices to women’s healthcare providers, including testing and treatment options.
CooperSurgical is a wholly-owned subsidiary of CooperCompanies (Nasdaq: COO). CooperSurgical, headquartered in Trumbull, CT, produces and markets a wide array of products and services for use by women’s health care clinicians. More information can be found at www.coopersurgical.com .

This position will manage the Training organization’s Costa Rica and it is in charge of designing, implementing, and managing all activities related to CooperSurgical training system, including development, and learning needs for all positions. The Training Lead must assure quality regulatory compliance related to training area for all employees. In addition, the role oversees the Value Streams Training Coordinators.

• University degree in Industrial Engineering, Human Resources, Business Administration or related career.
• Minimum 5 years of experience in Training Systems in the Medical Industry.
• At least 4 years of previous formal experience supervising personnel.
• Leadership ability to coordinate work with multiple areas.
• Knowledge of applicable laws and regulations including FDA and ISO.
• Ability to read and understand highly technical material such as drawings, SOPs and manuals.
• Problem solving oriented.
• Strong and assertive communication skills including the use of two languages (Spanish and English).
• Demonstrated knowledge and experience in effective adult education and training techniques.
• Advanced organizational skills with the ability to handle multiple assignments, focused on meeting objectives.
• Knowledge of MS Office (Excel, Word, etc.).

CooperSurgical does not discriminate against any employee or applicant for employment because of race, color, religion, sex, sexual orientation, gender identity or expression, age, national origin, disability, genetic characteristic, or other characteristics protected by law. Company policy also prohibits harassment of employees or applicants based on these characteristics.

• Identify the regulatory training and certification needs for each of the plant’s positions in accordance with the applicable regulations set forth in the Quality Manual.
• Manage and direct the activities of the Training Coordinators for each CS Value Stream, and provide guidance to design , develop, coordinate and carry out all training programs to ensure standardization and the effectiveness of the process.
• Actively participate during the onboarding process of new employees and provide the regulatory training that must be delivered during the induction process.
• Select the most effective and appropriate training methods or activities for adult learning (e.g. simulations, mentoring, on-the-job training, classroom classes, etc.).
• Use known educational principles and stay up to date on new training methods and techniques.
• Design, prepare and commission educational aids and materials.
• Evaluate the effectiveness of instruction and determine the impact of trainings on employee skills and KPIs.
• Maintain in-house training facilities and equipment.
• Ensure that all Training Coordinators per Value Stream receive and document training prior to performing the activities pertaining to their role.
• Organize train-the-trainer sessions for the Training Coordinators and other employees as needed.
• Keep track of documentation for certifications.
• Work together with the quality supervisor and DCC for priority management and documentation support.
• Provide coaching to the Training Coordinators and Trainers and ensure high performance, engagement, and motivation. Perform all management responsibilities including teams’ development, hiring, performance management, compensation, among others.
• Execute other duties and tasks assigned by management.

• University degree in Industrial Engineering, Human Resources, Business Administration or related career.
• Minimum 5 years of experience in Training Systems in the Medical Industry.
• At least 4 years of previous formal experience supervising personnel.
• Leadership ability to coordinate work with multiple areas.
• Knowledge of applicable laws and regulations including FDA and ISO.
• Ability to read and understand highly technical material such as drawings, SOPs and manuals.
• Problem solving oriented.
• Strong and assertive communication skills including the use of two languages (Spanish and English).
• Demonstrated knowledge and experience in effective adult education and training techniques.
• Advanced organizational skills with the ability to handle multiple assignments, focused on meeting objectives.
• Knowledge of MS Office (Excel, Word, etc.)