Manager - Operations Transformation (TMT) - MY / SG

at  Deloitte

Manager - Operations Transformation (TMT) - MY / SG
Date: 27 May 2024
Service Line / Portfolios: Core Business Operations
Location:Kuala Lumpur, MY
Singapore, Singapore, SG
Penang, MY

REQUIREMENTS:

• Tertiary qualification in a business or finance discipline with a well ranked institution and/or currently enrolled in a MBA program.
• 6 to 10 ears and of professional experience in a transformation or consulting role with exposure to one Technology Media & Telecommunications segment
• With relevant experience and skills in Transformation Management Support, Functional Supp-NCU/Migrations/Backlog, etc.
• A strong and demonstrated track record in management consulting with experience of engaging in business, operations transformation issues for clients;
• Experience and skills to drive insights, develop initiatives and engage stakeholders across different functions to set strategic directions and rationale that lead to operational change and execution
• Willingness and ability to take initiative and learn independently;
• Emotionally intelligent: high ability to build strong relationships that inspire openness and trust; to collaborate in teamwork settings with colleagues and clients; and to balance inquiry and advocacy in all personal interactions;
• Comfortable with working on difficult issues where there can be no definitive “right” answer; patient in the face of uncertainty, complexity and ambiguity;
• Capable of working on multiple, overlapping tasks in a fast-paced environment;
• Willing to work in fast-paced and, at times, high pressure entrepreneurial environment
• Team player with excellent written and verbal communication skills.
• Must have full travel mobility and the right to live and work in Malaysia / Singapore

WORK YOU’LL DO

When it’s time to reinvent how the wheels turn in your organization—to react, innovate and reconfigure your business, our Operations Transformation professionals’ deep sector knowledge, coupled with our operational and technical expertise, bring your strategy to life in delivering lower-cost, more effective and fit-for-the-future operations that underpin profitable growth. We plan and deploy game-changing cognitive and digital technology to reduce costs, maximize efficiency, transform payments and revenue processes, and benefit from innovative and emerging business models.
You will work alongside our clients to help them make decisions and implement solutions based on “Heart of the Business” transformation strategies to drive business value. You will also assist in determining the requirements of clients’ projects and programs by defining, analyzing, and managing requirements to help fulfill their needs. You will have the opportunity to exercise strong analytical and critical thinking skills with the chance to solve complex problems and communicate your findings. Finally, you will work independently and collaboratively in a team.

You will support our clients in their transformation journey by:

• Identify opportunities and define strategies for efficiencies in work process and innovative approaches to completing scope of work.
• Participate in team problem solving efforts and offer ideas to solve client issues.
• Conduct relevant research, data analysis, and create reports.
• Maintain responsibility for completion and accuracy of work products.
• Assessing restructuring operating models, organizational structures, and business processes to streamline core operations’ service delivery.
• Assist in proposal development, as requested.
• Actively expand consulting skills and professional development through training courses, mentoring, and daily interaction with clients.

YOUR ROLE AS A LEADER

At Deloitte, we believe in the importance of empowering our people to be leaders at all levels. We connect our purpose and shared values to identify issues as well as to make an impact that matters to our clients, people and the communities. Additionally, Managers across our Firm are expected to:

• Develop diverse, high-performing people and teams through new and meaningful development opportunities.
• Collaborate effectively to build productive relationships and networks.
• Understand and lead the execution of key objectives and priorities for internal as well as external stakeholders.
• Align your team to key objectives as well as set clear priorities and direction.
• Make informed decisions that positively impact the sustainable financial performance and enhance the quality of outcomes.
• Influence stakeholders, teams, and individuals positively – leading by example and providing equal opportunities for our people to grow, develop and succeed.
• Lead with integrity and make a strong positive impact by energising others, valuing individual differences, recognising contributions, and inspiring self-belief.
• Deliver superior value and high-quality results to stakeholders while driving high performance from people across Deloitte.
• Apply their understanding of disruptive trends and competitor activity to recommend changes, in line with leading practices.

PLEASE NOTE THAT DELOITTE WILL NEVER REACH OUT TO YOU DIRECTLY VIA MESSAGING PLATFORMS TO OFFER YOU EMPLOYMENT OPPORTUNITIES OR REQUEST FOR MONEY OR YOUR PERSONAL INFORMATION. KINDLY APPLY FOR ROLES THAT YOU ARE INTERESTED IN VIA THIS OFFICIAL DELOITTE WEBSITE.

Requisition ID: 103881
In Malaysia, the services are provided by Deloitte and other related entities in Malaysia ("Deloitte in Malaysia"), which are affiliates of Deloitte Southeast Asia Ltd. Deloitte Southeast Asia Ltd is a member firm of Deloitte Touche Tohmatsu Limited. Deloitte in Malaysia, which is within the Deloitte Network, is the entity that is providing this Website.