Manager, Partnerships

at  QBE Insurance

PRIMARY DETAILS

Time Type: Full time
Worker Type: Employee

Manager, Partnerships - Commercial

• Location: Adelaide
• Type: Full-time Permanent

You will work in a great team environment and be responsible for developing and delivering the following:

Customer

• Working with the Regional Partnership Manager develop account plans for an assigned panel of brokers.
• Implement a broker visitation schedule with a focus on value for both partners and internal stakeholders.
• Assist with planning and/or delivery of partner communications inclusive of process, product, or technology enhancements.
• Actively manage partner escalations inclusive of service, underwriting or claims matters.
• Ensure broker partner risk profile information is managed and maintained in accordance with company guidelines.

Relationships

• Establish and develop strong relationships with key business partners.
• Gain a strong understanding of internal business priorities by building a close rapport with key stakeholders inclusive of the Claims, SME and Commercial underwriting teams.
• Represent QBE’s interests with internal and external stakeholders through support and participation in industry and corporate events.

Strategic

• Use Data and Analytics tools to help with performance management and decisions for strategic growth and retention.
• Identify new business growth opportunities and multi-line cross-sells to maximise penetration of client base and improve product density within negotiated product lines.
• Review sales metrics for online products and develop action plans to promote growth and/or address performance trends within assigned panel.
• Maintain Salesforce (CRM tool) inclusive of all engagement activity and updated key contact information.
• Execution of broker plans focused on profitable growth, retention, and partner value.
• Collate and share relevant market and competitor intelligence for consideration when developing future strategy.

Happy to talk Flexible working!

About you

• Previous experience as a BDM/Account Manager, ideally within Insurance or Financial Services, preferred but not essential
• Previous general insurance experience either with an insurer or broker preferred
• Outstanding Customer Service and Relationship Building skills
• Ability to lead by influence with Brokers and Underwriters
• Strong communication and negotiation skills
• Ability to work in a team environment by supporting and engaging with team members at all levels
• Product knowledge and pipeline development skills to fulfil growth opportunities
• Experience using a CRM (ideally Salesforce) system to maintain engagement activity, key contact information and pipeline development