Manager, Patient Safety, Legal, Risk and Compliance

at  Headwaters Health Care Centre

HEADWATERS HEALTH CARE CENTRE. ONE COMMUNITY, CARING TOGETHER.

We are a dedicated team of professionals focused on providing the best care possible for our patients, families, and caregivers. We work together to care for the whole person from hospital to home.
We are looking for a Manager to work with our Patient Safety, Legal, Risk and Compliance Department to help us continue in our mission to serve our community with Kindness, Passion, Courage, and Teamwork.

QUALIFICATIONS:

• Master’s degree in a health-related discipline an asset
• Must have an undergraduate degree in a health-related discipline from a recognized institution.
• Experience as a system and incident management administrator an asset.
• Experience maintaining and updating policies, procedures, and standard work documents.
• Lean methodology training and monitoring QI initiatives preferred.
• Knowledge of High Reliability Organization (HRO) tactics and initiatives an asset
• Minimum (5) years’ experience in a healthcare setting
• Minimum (3) years’ experience in patient safety, risk management, Incident investigation and analysis, and project management
• Must be a regulated health professional with certification or experience in a health care discipline/healthcare setting.
• Certification in Patient Safety Trainer, Canadian Patient Safety Officer, Critical Incident Analysis and Patient Safety from an applicable program, e.g. Ontario Health Association or Canadian Patient Safety Institute/Healthcare Excellence Canada is an asset.
• Advanced computer knowledge and skills in applications such as, but not limited to, Microsoft Office 2016 (Excel, Word, PowerPoint, and Access) and Adobe Acrobat, Visio and Project and RL6 solutions.
• Excellent use of healthcare-related e-software {e.g. Incident reporting system, medical records)
• Experience and knowledge with Patient Safety and Quality projects or initiatives, electronic clinical incident management systems, performance measurement, data reporting analysis, quality improvement principles and Quality of Care Reviews
• Proficient knowledge of legislation and regulatory environment applicable to hospitals/ healthcare, including Excellent Care for All Act, Quality of Care Information Protection Act and Privacy Act
• Superior knowledge of patient quality and safety principles
• Outstanding knowledge of quality and safety, including experience working with risk/patient safety related tools, practices, methodologies, and frameworks
• Highly organized multitasker and detail-oriented professional with ability to work well under pressure and meet deadlines in a fast-paced and unpredictable environment.
• Strong critical thinking, analytical and problem-solving skills with ability to proficiently interpret clinical documentation.
• Demonstrates excellent effective objective interpersonal and communication skills along with investigative, teaching and facilitation skills.
• Demonstrates a commitment to customer service when dealing with patients, colleagues and volunteers and other members of the community and public.
• Demonstrates values consistent with Headwaters Code of Conduct and is committed to fostering a healthy and positive work environment in accordance with Health & Safety policy and legislation.
• Excellent time management skills
• Proficient in Microsoft Office, Outlook, and medical software systems.
• Impeccable performance and attendance required.
• Outstanding decision making and problem-solving skills.
  Hours of Work: 37.5 hours per week; Monday - Friday

Hiring Salary Range: Compensation is commensurate with experience.

• Entitled to HOOPP Pension
• 100% Employer Cost Benefits

Reporting to the Director, Medicine, Emergency Department, ICU, Patient Safety, Legal and Risk will be responsible for the design, planning and implementation of key quality and patient safety initiatives across Headwaters Health Care Centre. The Manager of Patient Safety, Legal, Risk and Compliance will work with all units and departments, including front-line staff, managers, and directors, and provide assistance and input to the Senior Leadership Team and the Board of Directors as requested.
The successful candidate will collaborate with all levels to foster an environment of minimizing risk and maximizing patient safety and quality care across the organization, to ensure continued organization-wide success. responsible for Headwaters legal requirements, enterprise risk management, business continuity & emergency preparedness, claims management and corporate insurance policy coverage.