Manager, Patients Relations Service / St Andrew's Community Hospital
at ST ANDREWS MISSION HOSPITAL
Singapore, Southeast, Singapore -
Start Date | Expiry Date | Salary | Posted On | Experience | Skills | Telecommute | Sponsor Visa |
---|---|---|---|---|---|---|---|
Immediate | 02 Oct, 2024 | USD 6850 Monthly | 03 Jul, 2024 | N/A | Corporate Communications,Sensitive Issues,Working Experience,Programmes,Communications,Public Relations,Training | No | No |
Required Visa Status:
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US Citizen | Student Visa |
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Employment Type:
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Permanent | Independent - 1099 |
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Description:
JOB SUMMARY
- To plan, develop and implement the organizational strategy and framework for patients’ relations and positive experience in the patients’ journey of care in St Andrew’s Community Hospital.
- To oversee and be responsible for the communications and patients’ relations matters of St. Andrew’s Community Hospital, through befriending and building of a strong rapport with the patients and their family.
- To collaborate with HODs and line staff to operationalize the patients experience strategy.
- To provide expertise and resources in educating the Head of Departments and line staff in the philosophy and techniques of patients experience improvement.
- To set benchmarks/targets for evaluating the effectiveness of the patients’ relations services and programmes for the purpose of continuous improvement.
2) PATIENTS EXPERIENCE PROGRAMMES
- To work with Corporate Communications, Pastoral Care Services and Nursing in organizing patients’ engagement events.
- To develop programmes and events to promote patients’ engagement and improve patients experience.
JOB REQUIREMENTS
- Diploma/Degree or training in public relations, communications and counselling.
- Preferably has relevant working experience in hospitality or public relations or caregiver support and counselling.
- Minimum 5 years relevant experience in a managerial role.
- Is independent, dependable, self-motivated, creative, warm, outgoing and has good interpersonal relationship skills.
- Is strong in public relations and client experience or in areas of support and counselling.
- Has good organisational ability, is resourceful and is able to carry out positive communications and rapport building to enhance patients’ experience of the hospital services.
- Is mature in disposition, to be able to cope with changes and demanding situation.
- Is able to discern sensitive issues and offer reasonable guidance/suggestions to solve the problem or handle the situation.
- Is resilient, calm and exercise sound judgement so as to overcome a crisis situation and prevent/minimise any negative impact on the organisation’s image and staff morale.
Responsibilities:
SECONDARY RESPONSIBILITIES
- To provide training in dementia care to staff as well as to caregivers.
- To carry out duties and responsibilities that may be assigned from time to time.
REQUIREMENT SUMMARY
Min:N/AMax:5.0 year(s)
Hospital/Health Care
Pharma / Biotech / Healthcare / Medical / R&D
Health Care
Diploma
Public relations communications and counselling
Proficient
1
Singapore, Singapore