Manager, Pharmacy Programs

at  Shoppers Drug Mart Pharmaprix

Referred applicants must not apply directly to this role. All referred applicants must use their unique referral link generated when they are referred by an existing colleague.

Become a Subject Matter Expert on services included in your portfolio, including but not limited to services relating to Preventative Care (Vaccinations, Travel Health, Health Screening), and provide guidance on business, professional, clinical and technical requirements to secure growth. Take ownership of driving business results of your portfolio including developing and leading programs and campaigns and meeting financial goals. This will involve cross functional collaboration with marketing, brand partnerships, digital, finance, pharmacy operations, and others.

• Work with operations teams, store owners and pharmacy managers to ensure developed programs are effectively executed.
• Interpret, analyze, and summarize data to report on key program metrics and results, including trends of growth drivers and barriers, and utilize these insights to make recommendations to the business.
• Analyze, summarize, and prepare various weekly, monthly, and periodic program results for use by various key stakeholders including senior leadership.
• Lead day to day management and implementation of portfolio initiatives and projects.
• Prepare recommendations on new business opportunities and optimization of current assets and programs related to your portfolio including enhancements to technology and partnerships.
• Meet financial objectives by forecasting requirements; scheduling expenditures; analyzing variances; initiating corrective actions.
• Test new models of services delivery and propose enhancements for more efficient delivery by pharmacists or convenient access by customers, including through technology, digital assets, and external partnerships.
• Liaison closely with professional affairs to support advocacy efforts for future scope and funding expansion
• Provide guidance on assessment of technology requirements to Healthcare Products and Pharmacy Systems teams to support efficient delivery of the services through IT platforms, both pharmacist and consumer-facing
• Identify industry-related market and consumer research needs and synthesize near term and long term business implications with respect to your portfolio
• Keep abreast of pharmacy regulations; stay current on Canadian developments and competitors’ landscape related to this portfolio.
• Use superior PowerPoint and written communication skills to create communications and presentations with status updates and financial results for your portfolio which captivate senior leadership, cross-functional team members, operators and potential internal and external partners
• Support the Director on special strategic projects and initiatives as require

WHY THIS ROLE IS IMPORTANT?

Manager, Pharmacy Services
At Shoppers Drug Mart, we’re innovating health and wellness in Canada. From prescriptions to walk-in clinics, and a beloved loyalty program, we’re caring and supporting our customers in new ways every day. With more than 1,300 locally owned and operated stores from coast to coast, the Shoppers Drug Mart network is more than a great place to shop, it’s a great place to work. We’re committed to building our talented team who champion collaboration, kindness and inclusivity. Join our team, and help recognize a healthy future for your career and for all Canadians.
Chez Shoppers Drug Mart/Pharmaprix, nous innovons en matière de santé et de bien-être au Canada. Des ordonnances aux cliniques sans rendez-vous, en passant par un programme de fidélisation des plus appréciés, nous prenons soin de nos clients et les soutenons grâce à des nouvelles approches tous les jours. Avec plus de 1 300 magasins détenus et exploités localement d’un océan à l’autre, le réseau de Shoppers Drug Mart/Pharmaprix est un milieu de travail et de magasinage formidable. Nous sommes déterminés à bâtir une équipe talentueuse prônant la collaboration, la générosité et l’inclusion. Joignez-vous à notre équipe et contribuez à créer un avenir sain pour votre carrière et pour tous les Canadiens.
Manager, Pharmacy Services
The Highlights:
Reporting to the Director Pharmacy Services, the Manager is responsible for supporting the development and implementation of Patient Care Services prevention programs across Shoppers Drug Mart and Loblaw Drugstore Pharmacies. They will utilize business and market insights and work closely with internal and field operations teams to create awareness about pharmacists’ role in providing services relating to prevention programs including Vaccinations, Travel Health, and Health Screenings. The Manager role balances strategy and planning, with execution and program delivery. The role will have significant exposure to cross-functional teams, working collaboratively on a day-to-day basis with business units including Analytics, Brand Partnerships, Technology, Digital, Marketing, and Pharmacy Operations teams, among others. In this capacity, the Manager will lead collaborations and ensure successful execution of Professional Service Programs and growth initiatives within the portfolio and will also be responsible for data analysis, forecasting, business case development and providing clinical expertise for the team.

Make an Impact:

• With 1300+ Shoppers Drug Marts and 500+ Loblaws Pharmacies, your work will touch a vast network of our pharmacies and their communities
• Help Canadians and their loved ones access preventative care programs
• Develop programs that support Pharmacists to practice at the top of their scope and enable data driven clinical decision making.

What will you do?

• Collaborate amongst cross functional teams to conceptualize, provide clinical guidance, and develop our preventative care business strategy, including programming for Vaccinations, Travel Health, and Health Screening services
• Evolve the digital patient journey and pharmacist tools to improve patient experience and health outcomes.
• Support the project management and execution of complex programs implemented in both dispensaries and Pharmacist-Led Clinics in Provinces across the country to drive business results.
• Draw on your skills and knowledge of pharmacy, business, healthcare, and project management to continue the evolution of the preventative care business strategy and related patient journeys.

The Specifics:
What You’ll Do:

Become a Subject Matter Expert on services included in your portfolio, including but not limited to services relating to Preventative Care (Vaccinations, Travel Health, Health Screening), and provide guidance on business, professional, clinical and technical requirements to secure growth. Take ownership of driving business results of your portfolio including developing and leading programs and campaigns and meeting financial goals. This will involve cross functional collaboration with marketing, brand partnerships, digital, finance, pharmacy operations, and others.

• Work with operations teams, store owners and pharmacy managers to ensure developed programs are effectively executed.
• Interpret, analyze, and summarize data to report on key program metrics and results, including trends of growth drivers and barriers, and utilize these insights to make recommendations to the business.
• Analyze, summarize, and prepare various weekly, monthly, and periodic program results for use by various key stakeholders including senior leadership.
• Lead day to day management and implementation of portfolio initiatives and projects.
• Prepare recommendations on new business opportunities and optimization of current assets and programs related to your portfolio including enhancements to technology and partnerships.
• Meet financial objectives by forecasting requirements; scheduling expenditures; analyzing variances; initiating corrective actions.
• Test new models of services delivery and propose enhancements for more efficient delivery by pharmacists or convenient access by customers, including through technology, digital assets, and external partnerships.
• Liaison closely with professional affairs to support advocacy efforts for future scope and funding expansion
• Provide guidance on assessment of technology requirements to Healthcare Products and Pharmacy Systems teams to support efficient delivery of the services through IT platforms, both pharmacist and consumer-facing
• Identify industry-related market and consumer research needs and synthesize near term and long term business implications with respect to your portfolio
• Keep abreast of pharmacy regulations; stay current on Canadian developments and competitors’ landscape related to this portfolio.
• Use superior PowerPoint and written communication skills to create communications and presentations with status updates and financial results for your portfolio which captivate senior leadership, cross-functional team members, operators and potential internal and external partners
• Support the Director on special strategic projects and initiatives as required

What You’ll Need:

This position requires an advanced level of initiative and judgment in order to organize and prioritize tasks, workload, and projects.

• University undergraduate degree in Pharmacy
• Business degree/ knowledge of business administration is an asset
• Experience: 5-7 years of relevant experience in healthcare program development (consumer or healthcare professional focused) in a corporate retail pharmacy, pharmaceutical industry, government or healthcare organization.
• Ability to lead and influence cross-functional teams to collaborate and develop programs and initiatives and maintain strong working relationships with internal and external stakeholders.
• Business Acumen and Analytical Skills: strong business, financial and analytics acumen. Consistently exercises sound judgment, ability to assimilate information from different sources and come up with sound strategic options.
• Project Management: strong project management and planning skills with the ability to manage a business portfolio from end to end, including identification of new business opportunities and mitigation tactics.
• Ability to work with various teams, often in a project lead role, with the ability to build collaborative relationships
• Communication Skills: Excellent written and verbal communication skills, ability to convey new concepts in a clear, step-wise, and motivational approach
• Superior knowledge of Microsoft Powerpoint and Microsoft Excel
• Innovative Thinker: proactive self-starter and innovative thinker with the ability to identify and propose new ideas to drive portfolio growth
• Adaptable and Resilient: above average ability to handle complex and competing priorities, flexible and with an aptitude for working in a fast-paced environment.
• Agile and flexible mind-set to adapt to changing business priorities

Why work at Shoppers Drug Mart?
Acting as consultants, supporting internal customers and the Associate-Owners, you will get experience unique to the retail industry while working for an award-winning national brand. Benefit from a purchase discount program, competitive pay and online learning through SDMU. Take ownership of your work and find more ways to care about your work, co-workers, customers and community.
In addition, we believe that compliance with laws is about doing the right thing. Upholding the law is part of our Code of Conduct – it reinforces what our customers and stakeholders expect of us.
Pourquoi travailler chez Shoppers Drug Mart? En agissant à titre de consultant qui soutient les clients internes et les pharmaciens-propriétaires affiliés, vous acquerrez une expérience unique au secteur du commerce du détail tout en travaillant pour une marque nationale primée. Vous bénéficierez du Programme d’achat des employés, d’une rémunération concurrentielle et de possibilités d’apprentissage en ligne par l’intermédiaire de SDMU. Prenez en main votre emploi et trouvez d’autres façons de vous soucier de votre travail, de vos collègues, des clients et des membres de la collectivité.
En outre, nous croyons que la conformité aux lois consiste à faire ce qu’il faut. Le respect de la loi fait partie de notre Code de conduite; il renforce ce que nos clients et nos parties prenantes attendent de nous.
Number of Openings: 1
Shoppers Drug Mart Inc. recognizes Canada’s diversity as a source of national pride and strength. We have made it a priority to reflect our nation’s evolving diversity in the products we sell, the people we hire, and the culture we create in our organization.
Accommodation is available upon request for applicants and colleagues with disabilities.
Shoppers Drug Mart/Pharmaprix considère que la diversité culturelle du Canada est une source de fierté nationale et un symbole de force. Nous nous sommes donné comme priorité de refléter la diversité croissante du Canada dans les produits que nous vendons, les gens que nous embauchons et notre culture d’entreprise.
Des accommodements sont disponibles sur demande pour les postulants et collègues atteints d’un handicap.

TYPE OF ROLE:

Regular
Shoppers Drug Mart Inc. recognizes Canada’s diversity as a source of national pride and strength. We have made it a priority to reflect our nation’s evolving diversity in the products we sell, the people we hire, and the culture we create in our organization. Accommodation is available upon request for applicants with disabilities in the recruitment and assessment process and when hired.
In addition, we believe that compliance with laws is about doing the right thing. Upholding the law is part of our Code of Conduct – it reinforces what our customers and stakeholders expect of us.