Manager Policy and Projects (EL2)

at  Australian Communications and Media Authority

The Consumer Division manages policy, compliance and enforcement matters relating to telecommunications issues and consumer safeguards, telephone numbering, unsolicited communications including enforcing Australia’s spam and telemarketing laws and scam reduction activities. The Unsolicited Communications and Scams Branch is situated within the Division and currently has four sections:

Policy and Projects is responsible for unsolicited communications policy and futures, including regulatory reform, contract management and cost recovery for the Do Not Call Register, and other projects to support scam reduction and program delivery.
Scam Reduction is responsible for scam reduction policy and projects, including developing the SMS Sender ID Registry to help protect SMS from impersonation by scammers and input into a broad range of government scam reduction activities.
Investigations and Enforcement is responsible for investigations and enforcement of unsolicited communications and scams laws.
Compliance and Intelligence is responsible for high volume complaints triage and intelligence for unsolicited communications and scams laws.
We are looking to fill a new role to lead and manage the ACMA’s work under the Government’s Scams Code Framework announced in the May 2024 Federal Budget and, depending upon the outcomes of the recruitment process, to potentially fill other EL2 positions. All sections in the Branch work closely with each other as the work across the Branch is strongly interconnected.

Please refer the Job description for details