Manager, Product - Marketing Operations

at  Westpac Group

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At Westpac, we are committed to providing a supportive culture and creating diverse, inclusive, and accessible workplaces, branches, products, and services for our customers, employees, and community. This role is open to experienced candidates seeking a discussion around workplace flexibility. We invite candidates of all ages, genders, sexual orientations, cultural backgrounds, people with disability, neurodiverse individuals, and Indigenous Australians to apply. If you have questions about the recruitment process, please email talentacquisition@westpac.com.au.

MANAGE PRODUCT OFFERING (GENERAL RESPONSIBILITIES):

• Product governance including product changes, product assessments and product monitoring
• Client communications & corporate actions
• Manage risks and control obligations
• Own product related incidents and issues
• Delivery of internal forum and board reporting
• Manage suppliers and supplier governance obligations

MARKETING SPECIALIST (ROLE SPECIFIC RESPONSIBILITY):

• Project manage marketing launch of each investment
• Sales support GIS Request for Proposals (RFP)
• Key accountability for creation and currency of GIS client facing collateral
• Own and deliver customer experience journey mapping
• Own and delivery of client collateral that supports the customer experience
• Ensure compliance with collateral standards and procedures
• Ensure client collateral delivers strong client and sales outcomes
• Work with project team on technology integration of collateral
• Ensure simplification for management, maintenance and delivery of collateral