Manager, RCSA Management & Control Execution

at  Lloyds Banking Group

End Date
Tuesday 18 June 2024
Salary Range
£62,874 - £69,860
We support flexible working – click here for more information on flexible working options
Flexible Working Options
Hybrid Working, Job Share
Job Description Summary
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Job Description
JOB TITLE: Manager, RCSA Management & Control Execution – Consumer Lending Chief Controls Office
LOCATION: Chester, Manchester or Leeds
HOURS: Full time
WORKING PATTERN: Hybrid, 40% (or two days a week) in our one of our Chester, Manchester or Leeds offices.
About this opportunity
This Manager role within our Secured RCSA Management & Control Execution Team presents an opportunity to join the newly-formed Consumer Lending Chief Controls Office delivering a broad range of activities that focus on how Consumer Lending as a business manages its non-financial control environment.
We’re on an exciting journey and there couldn’t be a better time to join us. We’re putting in place a fresh operating model for non-financial risk management across Lloyds Banking Group, empowering our people to take end-to-end accountability for managing the risks they face.
This means we’re changing how we do risk and control management, creating a team of control specialists to provide support to our risk owners to deliver great customer outcomes.

What you’ll be doing

• Monitoring and supporting a range of control management processes and activities in alignment with the Group’s Enterprise Risk Management Framework (ERMF).
• Managing the timely and accurate production of high-quality documentation, reporting and analysis to support development of the control environment:
• Working with risk and control owner teams to help deliver against aligned customer, business and strategic outcomes.
• Producing timely and accurate documents and reports by collecting risk and control data from a variety of sources and input data into standardised formats.
• Assisting the development of the first line control management centre of excellence that supports safe growth and enables high quality customer service.
• Delivering prescribed outcomes by working with established control design, mapping, monitoring and testing approaches. Reporting findings and deviations using concise and clear reporting and escalation as appropriate to senior colleagues.
• Working with risk and control owner teams to investigate questions related to the existing control environment.
• Apply a wide variety of control monitoring and testing procedures.
• Supporting timely reporting on the effectiveness and performance of controls and compliance.
• Driving management of actions on operational risk events and breaches following Risk & Control Self-Assessment (RCSA). Identifying issues and then suggesting and implementing improvements to the control environment with guidance from senior colleagues.

What you’ll need

• Experience of data-led control management and its practical implementation. Good organisational skills to support the preparation of documentation that includes summarising data and information to produce and maintain standardised risk and control process maps.
• Ability to provide support to the ongoing development of control tooling solutions to enable optimisation and automation of the control environment.
• An ability to understand and assimilate different sources of data and complex information to support with effective problem solving that leads to relevant conclusions and recommendations.
• Experience of demonstrating strong analytical skills to support the assessment of the control environment effectiveness using a wide range of information and sources to identify potential impacts on the business.
• Provide reports on control testing activity to enable the production of concise reporting outputs on the effectiveness and performance of controls and compliance.

About working for us
Our focus is to ensure we’re inclusive every day, building an organisation that reflects modern society and celebrates diversity in all its forms.
We want our people to feel that they belong and can be their best, regardless of background, identity or culture.
We were one of the first major organisations to set goals on diversity in senior roles, create a menopause health package, and a dedicated Working with Cancer initiative.
And it’s why we especially welcome applications from under-represented groups.
We’re disability confident. So if you’d like reasonable adjustments to be made to our recruitment processes, just let us know.

We also offer a wide-ranging benefits package, which includes:

• A generous pension contribution of up to 15%
• An annual bonus award, subject to Group performance
• Share schemes including free shares
• Benefits you can adapt to your lifestyle, such as discounted shopping
• 28 days’ holiday, with bank holidays on top
• A range of wellbeing initiatives and generous parental leave policies

Want to do amazing work, that’s interesting and makes a difference to millions of people? Join our journey!
At Lloyds Banking Group, we’re driven by a clear purpose; to help Britain prosper. Across the Group, our colleagues are focused on making a difference to customers, businesses and communities. With us you’ll have a key role to play in shaping the financial services of the future, whilst the scale and reach of our Group means you’ll have many opportunities to learn, grow and develop.
We keep your data safe. So, we’ll only ever ask you to provide confidential or sensitive information once you have formally been invited along to an interview or accepted a verbal offer to join us which is when we run our background checks. We’ll always explain what we need and why, with any request coming from a trusted Lloyds Banking Group person.
We’re focused on creating a values-led culture and are committed to building a workforce which reflects the diversity of the customers and communities we serve. Together we’re building a truly inclusive workplace where all of our colleagues have the opportunity to make a real difference

• Monitoring and supporting a range of control management processes and activities in alignment with the Group’s Enterprise Risk Management Framework (ERMF).
• Managing the timely and accurate production of high-quality documentation, reporting and analysis to support development of the control environment:
• Working with risk and control owner teams to help deliver against aligned customer, business and strategic outcomes.
• Producing timely and accurate documents and reports by collecting risk and control data from a variety of sources and input data into standardised formats.
• Assisting the development of the first line control management centre of excellence that supports safe growth and enables high quality customer service.
• Delivering prescribed outcomes by working with established control design, mapping, monitoring and testing approaches. Reporting findings and deviations using concise and clear reporting and escalation as appropriate to senior colleagues.
• Working with risk and control owner teams to investigate questions related to the existing control environment.
• Apply a wide variety of control monitoring and testing procedures.
• Supporting timely reporting on the effectiveness and performance of controls and compliance.
• Driving management of actions on operational risk events and breaches following Risk & Control Self-Assessment (RCSA). Identifying issues and then suggesting and implementing improvements to the control environment with guidance from senior colleagues