Manager, Residential Property Management - Americas

at  Four Seasons

ABOUT FOUR SEASONS:

Four Seasons is powered by our people. We are a collective of individuals who crave to become better, to push ourselves to new heights and to treat each other as we wish to be treated in return. Our team members around the world create amazing experiences for our guests, residents, and partners through a commitment to luxury with genuine heart. We know that the best way to enable our people to deliver these exceptional guest experiences is through a world-class employee experience and company culture.
At Four Seasons, we believe in recognizing a familiar face, welcoming a new one and treating everyone we meet the way we would want to be treated ourselves. Whether you work with us, stay with us, live with us or discover with us, we believe our purpose is to create impressions that will stay with you for a lifetime. It comes from our belief that life is richer when we truly connect to the people and the world around us.

GOVERNING DOCUMENTS/ PROJECT DOCUMENTS/ PROPERTY MANAGEMENT & OPERATIONS REQUIREMENTS FOR NEW RESIDENTIAL PROJECTS (25%)

• Assist in reviewing all governing documents focusing on financial and property management related matters to ensure all terms are clear and can be practically managed.
• Provide desktop research regarding local property management law, including obtaining a copy of local Acts and Statutes.
• Review and highlight any significant law that may impact budgets and governing documents.
• Provide desktop research regarding local licensing requirements for managing residential properties in the market.
• Review and comment on colour-coded demarcation maps for all residential projects in the region.
• Manage and assist with any process to obtain any required property management licenses for all residential projects in the region.
• Prepare operating plans for residential and mixed-use projects.
• Gather and analyze data related to residential operations internally and externally.

WHO YOU ARE/KEY SKILLS:

• Excellent communications skills - Modifies communication style and approach to meet the needs of the situation and audience.
• Delivers complex messages clearly and with sensitivity to others’ needs, cultures, backgrounds, and knowledge.
• Creates clear and concise written information using appropriate content, format, and structure.
• Considers the return on investment before starting a new initiative or project.
• Actively seeks knowledge and skills to improve performance and continuously reviews own progress against goals.
• Readily accommodates unforeseen changes in day-to-day work to deal with situations or to reach a goal and understands the need for flexibility in response to evolving circumstances.
• Can effectively handle multiple conflicting priorities.
• Is open to new technologies and seeks to apply them to develop faster or less expensive ways of doing things.
• Displays sound analytical skills, asking the right questions to draw out information and analyzing the right information to reach decisions.
• Distinguishes the important from the urgent to meet objectives.
• Makes a realistic assessment of what can be achieved on a week-by-week basis and develops and implements plans to achieve it.
• Eager to fully understand and address the needs of internal and external customers, stakeholders, and employees.
  This role will be a Hybrid working model, which will require 3 days per week in the Four Seasons Corporate Office located at 1165 Leslie Street, Toronto, Ontario #LI-Hybrid
  Four Seasons is committed to providing employment accommodation in accordance with the Ontario Human Rights Code and the Accessibility for Ontarians with Disabilities Act. If contacted for an employment opportunity, please advise Human Resources if you require accommodation.

OTHER DUTIES (15%)

• Assist with putting together handover packages and orientation materials for the pre-opening teams regarding the rationale and references used in the carrying cost budget.
• Participate in cross-functional internal meetings as directed.
• Participate in developer/external partner meetings as directed.
• Support the Corporate Residential Team in research, collating and developing collateral, content, and tools to communicate best practices in residential project execution.
• Support and provide research results and analysis to open and operating projects as required.
• Provide support for compliance reviews for open and operating residential projects.
• Support regional and global residential initiatives as directed.