Manager - Retail Services

at  Queensland Health

About the role
Permanent full time opportunity to lead and coordinate the resources and activities of Metro North Hospital and Health Service Retail Services, ensuring effective, efficient and profitable quality hospitality services are provided to clients and stakeholders.
About you

Our ideal candidate will be someone who can carry out the following key accountabilities in accordance with the Metro North Health’s values:

• Daily management of Retail Services function to ensure a high quality, customer focussed service is delivered across all outlets.
• Monitor, manage and review achievements against allocated budgets, key performance indicators and Queensland Health benchmarks and generate revenue to an agreed budget.
• Provide leadership, training and mentoring to staff to build a motivated team equipped with the capability to deliver a customer focussed service and foster a culture of transparency, innovation and high performance.
• Lead, develop and support team members to ensure customer service standards are effectively communicated and consistently implemented and to ensure that staff are supported in a way that encourages development and achievement.

Health Equity
It is expected that all Metro North Health staff, including the incumbent of this role as a valuable member of the Metro North workforce, contribute to the health equity agenda and meet the intent of supporting the defined six actions that specifically meet the needs of Aboriginal and Torres Strait Islander people within the National Safety and Quality Health Service Standards (NSQHS), by actively supporting the elimination of racial discrimination and institutional racism; supporting increased access to health care; influencing the social, cultural and economic determinants of health; supporting the delivery of sustainable, culturally safe and responsive health services; and recognise the importance of working with Aboriginal and Torres Strait Islander peoples, communities and organisations to design, deliver, monitor and review the health and support services we provide.

Benefits when working for us

• Rewarding career and development opportunities across a wide range of clinical and non-clinical areas
• Value driven organisation which provides a work environment that is safe, satisfying, flexible, and promotes a healthy work-life balance
• Flexible working arrangements and competitive salary rates with annual incremental increases
• Benefit from a higher than standard employer contribution to Superannuation of up to 12.75% and access to salary packaging

Be part of a world-class, dynamic and growing health service that embraces technology and innovation, excellence in healthcare, quality teaching and cutting edge research. Metro North Health is committed to providing a diverse and inclusive workplace for all employees. We offer unique and rewarding professional development opportunities in a safe and flexible work environment with a focus on putting our people first. You can find out more about why it’s so great to work at Metro North here: https://metronorth.health.qld.gov.au/careers
Job ad reference number: MN571730Close date: Thursday, 27 June 2024
Find out about the role in more detail and how to apply in the attached Role Description.
APPLICATIONS RECEIVED VIA THIRD PARTIES (RECRUITMENT AGENCIES ETC.) WILL NOT BE ACCEPTEDThis work is licensed under a Creative Commons Attribution 3.0 Australia License

Please refer the Job description for details