Manager Revenue Assurance

at  Rogers Communications

We are committed to connecting Canadians through unique partnerships, our world-class network and content Canadians love—and our innovative team is growing. We are looking for dedicated team members to join our Corporate team who have a genuine passion for making positive impacts on customers and the communities where we live and work. We have a variety of business units with exciting and meaningful work waiting for you, including Communications, HR, Legal and Corporate Affairs, Supply Chain, Finance, and Real Estate. If you are considering your next step, we have exciting opportunities waiting for you. Come build a rewarding career at Rogers and be a driving force behind our success story!
We’re building a brilliant, connected future for Canadians and we need innovative thinkers to help us deliver quality and value to our customers.
Revenue Assurance (RA) ensures the integrity of Rogers telecom revenue streams via processes and controls managed. RA is focused on the reduction of leakage, revenue recoveries, and opportunities to save. We work with large amounts of data to monitor and analyze our various revenue streams and provide insightful information to our various stakeholders.
Reporting to the Senior Manager, RA, the successful candidate will be an analytical, results-driven leader with expert knowledge of controls, data analytics, program management, and strategic planning. The Manager RA (National Wireless) will build and continuously improve RA capabilities by leveraging their technical skills and business acumen.
We have a bold vision of developing new RA capabilities to deliver even better experiences to our valued customers and frontline team members that support our customers. To enable that vision, we are looking for individuals with a passion for collaboration and innovation. If you are someone who thrives on solving problems in a fast-moving environment, with an uncanny ability to bond with a diverse group of stakeholders – join us to make an impact!

REQUIREMENTS:

• 7-10 years of relevant experience in Revenue Assurance, data & analytics, and/or strategy, planning or consulting roles.
• Post-secondary degree in related field of study (Business, Engineering, Computer Science or similar).
• Technical Aptitude: Advanced knowledge of database queries, structures, and data management principles, such as SQL, Databricks, Excel/VBA, Python, SAS, Business Objects, and other coding.
• Advanced knowledge of one or more current BI and visualization tools such as Tableau and Power BI.
• Strong skills in Excel, PowerPoint & Visio.
• Subject matter expertise in Revenue Assurance.
• Leadership skills.
• Verbal & written communication skills.
• Analytical and problem-solving skills.
• Influence skills.
• Collaboration & team skills; with a focus on cross-functional collaboration.
• Data driven decision making.

• Lead the identification, development, and implementation of new RA controls, processes, and capabilities in both the East regions.
• Identify, evaluate, and lead the delivery of continuous improvements initiatives, projects and/or programs, potentially involving billing, provisioning, and other systems, that will reduce revenue risk and enhance customer experience.
• Support the development and implementation of the RA strategic, long-term roadmap, enabling the next generation of RA through innovation, digitization, and modernization. Including leading focus sessions with key stakeholders, as well as synthesizing findings into meaningful and actionable insights.
• Accountable for control coverage and operational support, including monitoring, executing, and continuously improving existing Pricing, Provisioning, Usage, Revenue and Ad-Hoc controls, processes, and capabilities in both the East regions.
• Drive the end-to-end resolution of issues in a timely manner to reduce revenue leakage, to ensure positive customer experience, to mitigate Legal risks, and to prevent future occurrences. This may include conducting root cause analyses, coordinating key stakeholders (e.g. Product, Finance, Legal, Communications, IT, Care), developing executive-level impact assessments/recommendations, executing action plans, and implementing future state processes.
• Build and lead a high-performing team to deliver on organizational and RA objectives.
• Secure the commitment and cooperation of relevant stakeholders required for the success of cross-functional initiatives, projects and/or programs nationally.
• Act as a key, trusted advisor and provide strategic input for all RA needs for business-led initiatives across Wireless products nationally.
• Provide data-driven, strategic inputs and insights to Senior Management concerning usage, provisioning and billing/pricing issues negatively affecting the revenue streams and/or customers. Ensure appropriate controls, processes and/or capabilities are in place.
• Collaborate and communicate frequently with Finance, Product, Care, Technology and other groups regarding any findings, and work on updating processes and implementation of controls.
• Support the Business in driving key financial objectives and pricing compliance.
• Support the process of identifying, prioritizing, and communicating business risks and opportunities to stakeholders across all levels of the organization.
• Support Wireless Programs during critical selling periods.
• Generate business case and/or cost benefit statements to support analysis and key findings for any revenue recovery opportunities.
• Generate Summary of Findings reports and presentations to all levels of management on revenue/costs findings and opportunities.
• Lead development and delivery of executive-level presentations, dashboards and reports, as needed.
• Provide the judgment necessary and courage at times to make unpopular decisions to effectively balance both protecting the company and driving revenue.
• Broader work or accountabilities may be assigned as needed.